Connecting a serial cable to a Xenta 5/7/9xx controller

[Product_Support]

Issue

Connecting a serial cable to a Xenta 5/7/9xx controller

Product Line

Satchwell MicroNet, TAC INET, TAC Vista

Environment

• Xenta Servers
• Xenta 511, 527, 555, 701, 711, 721, 731, 913

Cause

Xenta Servers have a service portal for use with HyperTerminal with a serial connection to the RS-232B port.

Resolution

1. Connect a serial cable, Programming Serial Kit, part no. 0-073-0920-0, between the PC and the RS232 port B on the TAC Xenta.  For more information about the cable see Cable Guide OFL-3972.
2. Go to Start/All Programs/Accessories/Communications/HyperTerminal, and open the HyperTerminal.
3. In Connection Description Windows, type any name you like in the Name box.
4. Click OK.
5. In the Connect to window, choose the correct COM port that the RS-232 cable is using. If you do not know which COM port it is using.
6. Go to your computer device manager. (Right click on “My computer” icon, and choose “Manage”. Then under “System Tools”, choose “Device Manager”.
7. Find “Ports (COM & LPT)” and expend it
8. Find the COM port number that is used by the RS-232 cable.
9. Click OK.
10. In the COM Properties window, type 9600 for “Bits per second”, 8 for “Data bits”, “Parity” is None, “Stop bits” is 1, and “Flow control” is None.
11. Click OK.
12. Options: you can save this setting for future use. Click on File Menu and Save.
13. Press ENTER to activate the command prompt.
14. Default username and password is both “root”. Type “root” and press ENTER for both the username and password.
15. Type “setip” and press ENTER.

NOTE: Product support has also witnessed strange behavior with serial connections when certain laptops were not plugged into a power source or the Xenta Server was not grounded. If connection problems persist after the connection setting above are verified, make sure the Hyperterminal PC is plugged into a 120 vac power source.