Wireless Bacnet UbiquiSTAT wireless by TCSControls.com

Anonymous user · ‎2021-10-15

to find the device but will not stay connected long drops out. the device is on a school network with Smart Sturxure as The BAS. Any suggestions?

CraigEl · ‎2021-10-19

I'm not based in the US so I can't give you a name unfortunately. I can see from the case that the SE technician and the support team are working together on this and there appear to be BBMD configuration issues.

I think the path of least resistance is to contact your local SE branch office

See Answer In Context

CraigEl · ‎2021-10-16

I've got no experience with BACnet WiFi devices. Since this is for EBO I assume that you have a contractor responsible for the EBO that could assist to diagnose this.

Anonymous user · ‎2021-10-16

Yes, Schneider Electric does our BAS controls in several of our buildings but we have purchased this control installed it but can't they can't get it to communicate long enough to write the points to the BAS software. They are running it through the product and support divission. And I have spoken with the tech support of UbiquiSTAT and they are willing to speak with someone at Schneider to get it to Communicate, Just looking for additional information online. Thanks for your response

CraigEl · ‎2021-10-16

I can see there is indeed a support case and the field engineer has indicated that the issue is now resolved.

Anonymous user · ‎2021-10-16

Oh yea and what was the resolution and when was it resolved? My Schneider contact just worked with it again on Friday and had no luck had the same thing happen even after working with our IT guy on some changes to his network.

CraigEl · ‎2021-10-16

The SE technician sent an email stating "I figured it out" at 2:00 PM Friday. The case does not detail what he "figured out".

Anonymous user · ‎2021-10-16

Well that is great news he just wasn’t ready to tell me yet I guess his text back at about 4:00 PM and told me was he had sent in a case to his product and support people. His name is Raymond Huyge one of our Schneider reps in NC for our Schools BAS. Thanks for updating me on this matter I will check in with Raymond on Monday.

Anonymous user · ‎2021-10-19

@CraigEl Still having the same issue with my Bacnet Wifi Controller the same issue still persists talking with my field service tech yesterday by email and text don't seem to be getting much help with this issue. The device supplier has offered to speak with the field tech to help resolve the issue but as of yesterday, no one had contacted them. Is there someone I could reach out to directly to speak with on this issue? Thanks any help is appreciated.

CraigEl · ‎2021-10-19

I'm not based in the US so I can't give you a name unfortunately. I can see from the case that the SE technician and the support team are working together on this and there appear to be BBMD configuration issues.

I think the path of least resistance is to contact your local SE branch office

Anonymous user · ‎2021-10-19

@CraigEl Thanks for your reply and the update Ok I will keep reaching out to my field service Tech to see where we are at with resolving the connectivity issues