Error when changing the "Read / Write" password on a ConneXium switch

[Windsor]

Hi,

When I change the value if the Read / Write password on a switch via its web interface I get the following message:

"Operation not allowed (wrong digests for Authentication). Check password"

The password change does succeed though. Has anybody seen this before?

Thanks in advance

[Ricard]

Hello Windsor

Could you share a screenshot of the message, browser type, and switch models?

Thank you

Ricard

[Windsor]

Hi @Ricard, unfortunately I don't have a screen shot of the error message (I am not on the customer site anymore) but the text was stated in the opening post.

The browser mode used was IE11.

The switch models used were 1 off TCSESM043F23F0, 6 off TCSESM083F2CS0 and 2 off TCSESM163F2CS0.

The message was seen when changing the admin password on all switches except for one of the TCSESM083F2CS0 devices.

All passwords changes were successful though.

[Ricard]

Hello @Windsor 

The screen copy sometimes helps us know who is sending the message (Windows, IE, JAVA, SWITCH,...), for this reason it is important.

The cause of the failure could be many issues, from the fact that the IE cache was tricking you, our friend JAVA is bothering ....., or a problem related to the firmware.... but without more information I don't think we can know the causes.

My advice, update the firmware whenever you can, for all devices the same version. Try connecting to other computers to see if the problem occurs. Make sure you have only one version of JAVA active on your PC, and when you return to the site, contact technical support in your country.

Good luck!

Ricard

[Ricard]

Hello 

The screen copy sometimes helps us know who is sending the message (Windows, IE, JAVA, SWITCH,...), for this reason it is important.

The cause of the failure could be many issues, from the fact that the IE cache was tricking you, our friend JAVA is bothering ....., or a problem related to the firmware.... but without more information I don't think we can know the causes.

My advice, update the firmware whenever you can, for all devices the same version. Try connecting to other computers to see if the problem occurs. Make sure you have only one version of JAVA active on your PC, and when you return to the site, contact technical support in your country.

Good luck!

Ricard

[Windsor]

Hi @Ricard, since the passwords were successfully changed, hopefully I won't have to go through the exercise again for this customer but I'll keep you advice in mind for the future.