Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

Close
Important Announcement: WELCOME to the new Schneider Electric Community! Community is now no longer part of Exchange, and is now rebranded under se.com. If you have any bookmarks and links saved, we request you to update them to ensure that you continue accessing our community from this new location. For any issues that you might encounter as part of this change, please reach out to SchneiderCommunity.Support@se.com, and the team will help to get your issues resolved.
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
82124members
349630posts

EcoStruxure Augmented Operator Advisor License

Industry Automation and Control Forum

This forum is addressing industrial automation design & engineering, operations, asset performance, cyber security and digital transformation for Plants & Machines.

ATroudart
Cadet
0 Likes
2
555

EcoStruxure Augmented Operator Advisor License

Hi,

I have problems with the Augmented Operator Advisor App. The first time that I installed the programs of AOA, all of them work very well. I activated our License on the License Manager and in the Builder and Runtime it appears active and expire in like +250 days. However, the app works while the trial license is active (during the first 42 days), when it expires, the app shows the error message: “ Required license Runtime Performance Level 1 version 2.0 is missing. Your license is No valid license found”. I have been returning the license, uninstalling and reinstalling the software in my computer, in a Virtual Machine and in another computer but occur the same.

 

Could you help me?

Thank you in advance!

Tags (1)
2 Replies 2
Rodrigo_Garcia
Administrator Administrator
Administrator
0 Likes
0
548

Re: EcoStruxure Augmented Operator Advisor License

Hi @Arvin , do you know who can support on this?

 

Thanks!

Rodrigo G. 


Industrial Automation Community manager

Tags (1)
BevanWeiss
Spock
Spock
0 Likes
0
537

Re: EcoStruxure Augmented Operator Advisor License

@ATroudart I'd recommend contacting your local Schneider Tech Support for this.

It's either going to be a product bug, in which case Tech Support would need to raise a ticket for it, or it's going to be a Licence issue in which case you'd need to discuss with Schneider Sales / Order Management in regards to getting an updated licence.

 

As this is a community forum, there will be limited capability (outside of Schneider employees that do participate in this forum) to get such a problem resolved. 


Lead Control Systems Engineer for Alliance Automation (VIC).
All opinions are my own and do not represent the opinions or policies of my employer, or of my cat..
Tags (1)