ATV630D18N4 Firmware update failure

[tiago_angelo]

Good evening, I have an ATV630D18N4 and decided to update its firmware..

Original firmware is/was 2.5IE30B10, target is the latest version from Schneider 3.8IE42B05, I'm already using the latest version of Automation Device Maintenance and added the two certificates that are referred here:

https://www.se.com/ie/en/faqs/FAQ000256127/

I'm connected over Ethernet.

On the logs I get this:

5/16/2024 7:13:18 PM Opened connection to device [10.50.4.101]

5/16/2024 7:14:24 PM Starting firmware download

5/16/2024 7:14:24 PM Transferring firmware 0/72

5/16/2024 7:18:33 PM Transferring firmware 71/72

5/16/2024 7:18:33 PM Firmware transfer complete: Disconnect success

5/16/2024 7:18:33 PM Applying firmware update, please wait a few minutes

5/16/2024 7:18:33 PM Firmware transfer complete: Disconnect success

5/16/2024 7:18:33 PM Do not press any key on the display terminal, until the Apply operation is completed

5/16/2024 7:18:36 PM Firmware update status changed: SAVE >> 36

5/16/2024 7:18:36 PM Firmware update is ongoing

5/16/2024 7:18:36 PM Do not press any key on the display terminal, until the Apply operation is completed

5/16/2024 7:18:45 PM Firmware update status changed: PROG >> 36

5/16/2024 7:18:45 PM Do not press any key on the display terminal, until the Apply operation is completed

5/16/2024 7:18:45 PM Firmware update application failed

5/16/2024 7:18:45 PM Load sequence failed with message (5) ERROR_OPERATION_FAILED (Message: )

I have already power cycled the drive, but its now stuck in the failed firmware update error.

What can I do, is it possible to have the original firmware files and try to flash them instead?

Best regards.

[Bastian_Schmitz]

Hi I have forwarded per E-Mail an invintation to a onedrive link were you could find all FW Versions.

So far I see you need first to update to an earlier version then v3.8. But I´m not a specialist in this topic. Please contact your local Level 2 support. I would expect they could support you by this topic.

[tiago_angelo]

Thanks Bastian_Schmitz.

I will try an older version of the firmware, if I can't solve it I will contact my local Schneider support.

Best regards!

[Hama]

Hi.
I encountered the same problem now. 🙂
How did you solve it?

[CB1]

Hi Bastian ,

I am also now stuck in the failed firmware update error.

What can I do, is it possible to have the original firmware files and try to flash them instead?  Could you send me the old FW versions also.   Also how do I contact "Local Level 2 Support?" Thanks

[CB1]

Were you ever able to get out of the firmware update , if so how?   Thanks