ITA FAQ

When we create a work order, and the work order has tasks with different owners, are the owner of the later task notified when the earlier task is completed? Example: A work order may contain the following tasks: Install server in a rack (assigned to user1) Install OS (assigned to user2) a) If no dependencies or workflow set between the tasks, then there will be two email notifications that would be sent to all users defined in the work order: one email notification when the work order is created and then another email notification when the work order is completely executed. b) When the work order contains a well defined workflow - that is, dependencies between the tasks are set - when a user completes his/her task, the next task owner would be notified by email that the assigned work can now be started. This is illustrated below: mceclip2_360037636834.png The workflow contains: 'Start node' -> admin user task -> jef1/user1 assigned task -> jef2/user2 assigned task -> 'End node' When the work order is created, there will be sent separate email notifications to each user with details about his/her task. When a user (first in the chain) completes his/her task, then there will be email notification to the user in chain that user can now start the assigned work.

A Failed to connect to the server using SSL error occurs when integrating IT Optimize (ITO) as an external system in ITA. This error is usually caused by using an older version of ITO that does not support TLS 1.2. Older ITO releases use TLS 1.0 so return SSL errors when connecting to ITA. ITO 7.5.6 and newer support TLS 1.2. It is recommended that you use the latest versions of both ITO (v7.5.9) and ITA. ITO-connection-error_360020969797.JPG

No, the ETL integration options are still available for the on-premise version of ITA.  We are building the integration for the hosted version now.  

Energy Efficiency was re-introduced in IT Advisor 9.3.2, for on-premises deployments only. If you are dependent on specific features in Insight, we recommend that you stay on DCO version 8.3.