ITA FAQ

In IT Advisor, licenses are solely rack based. Only modeled rack equipment is counted as a used license. Racks in a store room are not counted as a used license.

No, the ETL integration options are still available for the on-premise version of ITA.  We are building the integration for the hosted version now.  

Energy Efficiency was re-introduced in IT Advisor 9.3.2, for on-premises deployments only. If you are dependent on specific features in Insight, we recommend that you stay on DCO version 8.3.      

When we create a work order, and the work order has tasks with different owners, are the owner of the later task notified when the earlier task is completed? Example: A work order may contain the following tasks: Install server in a rack (assigned to user1) Install OS (assigned to user2) a) If no dependencies or workflow set between the tasks, then there will be two email notifications that would be sent to all users defined in the work order: one email notification when the work order is created and then another email notification when the work order is completely executed. b) When the work order contains a well defined workflow - that is, dependencies between the tasks are set - when a user completes his/her task, the next task owner would be notified by email that the assigned work can now be started. This is illustrated below: mceclip2_360037636834.png The workflow contains: 'Start node' -> admin user task -> jef1/user1 assigned task -> jef2/user2 assigned task -> 'End node' When the work order is created, there will be sent separate email notifications to each user with details about his/her task. When a user (first in the chain) completes his/her task, then there will be email notification to the user in chain that user can now start the assigned work.

  The Select Custom Properties feature in web-client allows you to add or remove custom properties.   Let's say I have a server (with predefined 'Property 1') and I would like to add another custom property (ex: 'Property 4')     Click Select Custom Properties. Select the property you want to add (illustrated ex.: 'Property 4'). Click OK.    The new custom property is displayed in the asset's Custom Properties.       To remove existing custom properties (ex.: 'Property 1'):   Click Select Custom Properties. Uncheck the property you want to remove (illustrated example 'Property 1'). Click OK.