ITA FAQ

Data Center Operation is no longer being updated. The last DCO version is 8.3.2. Note: DCO 8.3.8 contains the latest security updates. These instructions also apply to DCO 8.3.8 To get the most current features, upgrade to EcoStruxure IT Advisor (ITA).   From an installation and deployment point of view, EcoStruxure IT Advisor (ITA) is very similar to Data Center Operation (DCO). To upgrade DCO to ITA, you can:   Create a backup of DCO 8.3.2, copy the backup to a clean installation of IT Advisor, restore the backup. This option is required for customers migrating to ITA versions 9.1.0 or newer. OR Upgrade the existing DCO 8.3.2 server to IT Advisor using Webmin. This option is available to customers migrating from DCO to ITA versions 9.0.2 to 9.0.7. Customers who plan to migrate to ITA 9.1.0 or newer should plan to create a clean installation of ITA and restore their DCO backup. You must update DCO to version 8.3.2 before upgrading to IT Advisor. You must have an active support contract to get access to the ITA ISO files. For complete instructions, see Upgrading from DCO 8.x to IT Advisor.   The functionality of ITA vs DCO   Here is a list of modules that exist in ITA:   ITA with Colo features. This module contains the former DCO base and Colo base modules. Capacity Change Energy Cost. This module is merged into the base module and will no longer appear as a separate module. Energy Efficiency. This module was reintroduced in ITA 9.3.2, for on-premises deployments only. It was merged into the base module in version 9.4.2.  High Availability. This module is merged into the base module and will no longer appear as a separate module. Cooling Optimize. This integration was reintroduced in ITA 9.4.0. Installing a Cooling Optimize license in ITA is not required.   For clarification, here is a list of the modules that are not included in ITA:   DCO base and Colo base modules. These have been merged in ITA. IT Power Control Server Access Insight StruxureWare Lab client   Migrating a colo setup to ITA   Migrating a Colo setup with High Availability, Insight, and Energy Cost license keys   When you move from DCO to ITA, your Colo, High Availability, and Insight licenses are stripped out during the upgrade. When the transition (restoring a backup file) completes, you'll only be able to use the ITA web client until you add an ITA replacement license. Customers holding a valid support contract can get ITA replacement license at no cost.   The High Availability license is now part of the base ITA license, so that feature (for a DR node) will continue to be present after the transition, but you will not see the license in the License view anymore.   The Insight license is no longer available in ITA, however any custom reports you created using Insight will continue to work in ITA.   The base ITA license also includes the Energy Cost report that was previously a separate license in DCO/Colo. After migrating to ITA, you will see the Energy Cost report in the desktop client Reports view in ITA.

There is a change in ITA 9.1.9 that could cause an issue starting the desktop client.   When you update to ITA 9.1.9 or newer, make sure the SSL Certificate Common name has the correct server IP address defined in Webmin.   Log in to Webmin https://<ITA server IP>:10000 Go to EcoStruxure IT Advisor > Setup.  Make sure the SSL Certificate Common Name matches the ITA server's IP address. If you need to change this value, enter the ITA server IP address and click Setup to confirm the change. Note: This will cause the services to restart.   This change can also be applied after you update ITA to version 9.1.9 or newer.     ssl-certificate-common_4402409563409.JPG  

In the desktop client, go to System Setup > E-mail Settings. Enter the settings for the configuration, such as SMTP server and integration credentials. Capture_360006245718.JPG This configuration allows the server to send predefined email notifications that may concern Work Orders.

Customers holding a valid support contact can upgrade to IT Advisor from DCO. DCO license key(s) are merged in ITA.   Customers with Colo license key(s) need to contact support for a replacement ITA license key.   Colo features are included in the ITA base license.

To upgrade the DCO 7.5 setup to the latest version of ITA, you must first update DCO to version 8.3.2: Update your DCO 7.5 setup to version 8.3.2 Make sure you have a backup of your DCO 7.5 setup. Perform a new clean installation of DCO 8.3.2. Restore your configuration from the DCO 7.5 backup. Create a backup this new 8.3.2 configuration. Upgrade your DCO 8.3.2 setup to ITA 9.x Perform a clean installation of the latest version of ITA 9.x.  Restore your configuration from the backup of your DCO 8.3.2 setup. See  Installing IT Advisor (on-premise) Installing ITA 9.1.1 and newer on Red Hat Enterprise Linux 8 Installing ITA on Red Hat Enterprise Linux 7 and 8