Geo SCADA Knowledge Base
Access vast amounts of technical know-how and pro tips from our community of Geo SCADA experts.
Link copied. Please paste this link to share this article on your social media post.
Originally published on Geo SCADA Knowledge Base by Anonymous user | June 10, 2021 04:20 AM
📖 Home
Support is available through your Regional Support Center. A listing of these globally distributed centers is available:
https://www.se.com/ww/en/work/support/country-selector/contact-us.jsp
Assistance with locating your regional team is also available by contacting: +1.613.591.1943, Toll free within North America: 1-888-226-6876, or emailing supportRO@se.com
For service and support, Geo SCADA Expert offers a Customer First Support Program. Customer FIRST is Schneider Electric's comprehensive, fee-based software maintenance and technical support program, intended to help you extract and retain the maximum benefit from your Geo SCADA Expert investment across the product's lifecycle.
The support and service features included in each of the Customer FIRST Support Program levels are depicted below.
With a Standard Customer FIRST Support Agreement, everyone gets all the available support features during regular business hours:
Maximize ROI. Your investment in Geo SCADA Expert will always be up-to-date with the continued enhancements and state-of-the-art technology that we bring to the enterprise software market.
With a Premium Customer FIRST Support Agreement, Schneider Electric provides everything in the Standard agreement, plus emergency technical support outside of normal business hours (24/7/365) for situations that involve loss or potential loss of an essential function such as a production line, system or plant down situation. Through this emergency technical support, agents will help you restore operation to a previously backed up configuration.
Following our product version policy, we aim to release major versions approximately every 8-12 months and monthly versions for most months as needed. A major version includes significant new features or capabilities. Standard and Premium members are eligible for major and minor releases.
Customer FIRST Support Agreements are tracked within the License Management system which is accessed by the technical support team. When a member calls, they are identified by their site ID number and provided full support if in a valid Customer FIRST Support Agreement.
The Customer FIRST Support Agreement price per annum is calculated based on the number of Support Units allocated to each licensed item. The sum of Support Units is then multiplied by the item price per unit according to support level, whether Standard or Premium.
All licenses on a customer site must be included to form a valid support contract -- the support contract is only valid if all the references of a specific site are in support and all in support at the same level. If there is a mix of support levels on a site, the minimum level of support will be provided.
If your Customer First Support Agreement lapses and you would like to be reinstated into the program, the reinstatement is subject to a retroactive payment plus the upcoming year (356 days) of support. The retroactive period will not exceed three (3) calendar years.
For further information, questions or comments, please contact your local Schneider sales channel.
Following each new version release, each version undergoes 3 years Active Maintenance.
Active Maintenance: All relevant bug fixes from the latest development branch are migrated onto the released version and provided as periodic Monthly Update releases. Monthly Update releases are fully supported.
Out of Support: This version is no longer supported. The support group will not investigate reported issues unless the person raising the issue indicates it is still a problem in a supported version.
Version 86 Geo SCADA 2023
Active Maintenance until 29th January 2027 |
Version 85 Geo SCADA 2022
Active Maintenance until 9th January 2026 |
Version 84 Geo SCADA 2021
Active Maintenance until 14th January 2025 |
Version 83 Geo SCADA 2020 |
Version 81 Geo SCADA 2019 |
Version 80 ClearSCADA 2017 R3 |
|
---|---|---|---|---|---|---|
Initial Release Date | 13th February 2024 | 9th January 2023 | 14 January 2022 | 15 October 2020 | 20 December 2019 | 12 December 2018 |
Geo SCADA Expert Downloads have now moved to a dedicated ClearSCADA Downloads page, click here to go there now
Link copied. Please paste this link to share this article on your social media post.
Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.