Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…
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2024-09-1610:47 AM
Panel Server wifi disconnect issue
I am facing a problem about the panel server connect to wifi problem, i tried use PAS600 & PAS800, both firmware are 001.010.000.
For wifi setting, i use internal antenna, i tried connect to WAP2 and WPA3 wifi, but it's will auto disconnect after a few days, after reboot the panel serves can connect to wifi again. From 6 Sep until now it's disconnect 3 times. If the ethernet port connected to other devices, the wifi will disconnect in short time. (Around 10-30mins). Is there any bug of this version firmware?
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2024-09-1812:18 AM
Hello sesa448029_brid, I will contact you outside this forum as it is dedicated for pre-sales topics and not post sales topics like technical issues. In case of technical issue, please contact directly your schneider support organization (CCC).
Please note that the fact to use only the internal antenna of the panel server and not an external antenna means that your Panel Server will decrease voluntarily the wifi signal transmission power to avoid any nuisance tripping of breakers inside electrical panel. So an external antenna installed outside electrical panel is recommended to improve data reception at Panel Server side but also to help the panel server to push data to the wifi access point so to allow the wifi access point to receive panel server data.