Pane Server - PAS600 (and PAS800 ) failure to update firmware

[Sam_Vosch]

Hello,

Recently we ran into an issue updating the firmware during commissioning where the PAS600 repeatedly fails during firmware upgrade. 

Site Network Setup.

There is a basic 4 port router with 2 x pas600, 1 x Comx210 and the windows server. There is nothing fancy in the network setting of the router, just super standard DHCP server with no blocking rules.

The Issue

1 of the PAS600 upgraded fine from 1.2 to 1.5 firmware (no issues no dramas).

The second PAS600 fails to update at the very start during uploading of the file (tested with both webpage and Power Commissioning software). Using my edge browser's 'Devtool' (F12) I can see it creates a link for the file upload, but 0 bytes transfer and eventually it times out with the error.

These two PAS600 devices are identical, on the same flat network, same firmware and their serial numbers are only 25 apart!

Using either IONSetup or the devices webpage, can see the connected iEM3000 below them and all behaves as expected.

I have tried restarting the PAS600 and the Server but neither helped. The system log file of the Panel Server reports a 'Connection Closed' at about the start of the firmware upgrade according to the timestamp.

What can I try to solve this?

[Bojan]

It looks like the PAS600 thinks that you are trying to download an old firmware. Can you download 001.002.000?

 

[Sam_Vosch]

Hello Bojan,

Thank you for the quick reply. I just tried 1.2 and it also failed. attached is the log file. UTC time of the panel server was: 2022-12-18 23:47.
Looks like the error at: 2022-12-18T23:47:24+00:00

Firmware I have tried: 1.2, 1.4 and 1.5
Where to from here?
Thank you.

[Eric_HAVAS · Accepted solution]

Hello Sam,
To check if it comes or not from your router

Could you please :

• Retrieve the latest PAS600 firmware here :  https://www.se.com/ww/en/download/document/PAS600_FW_Package_001.005.000/
• Connect your PC directly to the Ethernet port of your PAS600 
• From the  Panel Server web pages, perform the firmware upgrade

and of course give us latest news which I hope will be good !!
If news are not as expected, please send us again all new logs to get the latest info by following 'how to collect all logs from PaS' procedure enclosed )

[Sam_Vosch]

Hello Eric,

Thank you for your support. We found the issue; it was a faulty 4 port switch (not the router).

Initially we removed the 4-port router from the setup and connected directly into the patch panel feed to the electrical cabinet with the PAS600. Unknown to me, they had installed a 4-port switch along the run somewhere which was faulty.

When running a ping command to the PAS600 device, it would receive a 1ms reply and all looked ok. However, when run the ping with the -t parameter, it soon became apparent that randomly the connection would drop (thus the connection reset in the logs!). We removed the 4-port switch, and all worked perfectly and its updated.

The odd part is that in CMD ping the timeout was instant. It didn't wait for a few second before timing out but instantly report time out followed by a 1ms. See attached picture.

Thank you everyone for your support! 

[Bojan]

"1 of the PAS600 upgraded fine from 1.2 to 1.5 firmware (no issues no dramas)"  was not connected to that faulty 4 port switch,  I guess? 

Also, those "Old firmware upload requests detected" messages are pretty misleading.

Line 344: 2022-12-18T21:32:50+00:00 WARNING commissioning.agent[1447]: [com.se.gxl.firmware.web.FirmwareWebServerConfigurator] Old firmware upload requests detected, invalidating them
Line 709: 2022-12-18T21:33:51+00:00 WARNING commissioning.agent[1447]: [com.se.gxl.firmware.web.FirmwareWebServerConfigurator] Old firmware upload requests detected, invalidating them
Line 847: 2022-12-18T21:34:10+00:00 WARNING commissioning.agent[1447]: [com.se.gxl.firmware.web.FirmwareWebServerConfigurator] Old firmware upload requests detected, invalidating them
Line 2435: 2022-12-18T21:52:53+00:00 WARNING commissioning.agent[1453]: [com.se.gxl.firmware.web.FirmwareWebServerConfigurator] Old firmware upload requests detected, invalidating them
Line 2813: 2022-12-18T23:47:24+00:00 WARNING commissioning.agent[1453]: [com.se.gxl.firmware.web.FirmwareWebServerConfigurator] Old firmware upload requests detected, invalidating them

[Sam_Vosch]

Yes, correct. The first PAS600 was in a closer electric cabinet and the cable run went directly to the patch panel and router. The second PAS600 was further down the building and the cable run made a stop along the way to a 4-port switch.

What is also confusing is that the 'Old firmware upload request' error was when I was using the same firmware that worked on the first PAS600.

[Bojan]

It's interesting how the Web Interface survived all these timeouts whiteout any errors.