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Are there any limitations with 1.5 on back-up and restore on another PAS related to Zigbee Green power devices ?

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Guillaume_Evrard
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Posted: ‎2022-11-29 05:51 AM

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‎2022-11-29 05:51 AM

Are there any limitations with 1.5 on back-up and restore on another PAS related to Zigbee Green power devices ?

Hello,

I could not see any limitations in the release note, I thought we had a limitation....

Thanking in advance,

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Thierry_Baudard
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Posted: ‎2022-12-13 11:05 PM

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‎2022-12-13 11:05 PM

Hello Guillaume,

 

Yes that is correct. The restore operation overwrites the address of the ZIgBee chips in the gateway and it is not possible to overwrite this value more than once.
So of course, it is possible to use a new Panel Server for one-time backup restore. Restoring a 2nd backup file to this Panel Server will not be possible.

this was already the case with PowerTag Link.

Thierry BAUDARD
EcoStruxure Power- Technical Support Expert for Softwares & Solutions

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Thierry_Baudard
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Posted: ‎2022-11-30 10:04 AM

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‎2022-11-30 10:04 AM

Hello @Guillaume_Evrard 

 

Guillaume,

 

I estimate you and I know that you are a relevant guy... but ii think that post riddle  is not the most efficient way to ask question and use this  forum !

Ask your question... if you want ðŸ˜Š

 

Thierry BAUDARD
EcoStruxure Power- Technical Support Expert for Softwares & Solutions
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Guillaume_Evrard
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Posted: ‎2022-11-30 10:40 PM

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‎2022-11-30 10:40 PM

Hello @Thierry_Baudard ,

 

Not sure to understand why ?

 

Kind Regards,

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Guillaume_Evrard
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Posted: ‎2022-12-07 06:21 AM

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‎2022-12-07 06:21 AM

I have identified the limitation. the RF-ID of the zigbee network is using the MAC address of the Zigbee radio.

If you want to restore the backup of a faulty PAS to a brand new PAS, you have to overwrite the MAC address. You can do it only once.

 

First restore : 

sesa157458_brid_0-1670422705329.jpeg

 

If you try to restore another back-up from another PAS you are getting this.

 

sesa157458_brid_1-1670422744644.jpeg

 

 

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Thierry_Baudard
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Posted: ‎2022-12-13 11:05 PM

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‎2022-12-13 11:05 PM

Hello Guillaume,

 

Yes that is correct. The restore operation overwrites the address of the ZIgBee chips in the gateway and it is not possible to overwrite this value more than once.
So of course, it is possible to use a new Panel Server for one-time backup restore. Restoring a 2nd backup file to this Panel Server will not be possible.

this was already the case with PowerTag Link.

Thierry BAUDARD
EcoStruxure Power- Technical Support Expert for Softwares & Solutions
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