Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Brand Logo
Help
  • Get started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
close
  • Community Home
  • Forums
    • By Topic
    • By Topic
      EcoStruxure Building
      • Field Devices Forum
      • SmartConnector Forum
      EcoStruxure Power & Grid
      • Gateways and Energy Servers
      • Metering & Power Quality
      • Protection & Control
      APC UPS, Critical Power, Cooling and Racks
      • APC UPS Data Center & Enterprise Solutions Forum
      • APC UPS for Home and Office Forum
      EcoStruxure IT
      • EcoStruxure IT forum
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • EcoStruxure Geo SCADA Expert Forum
      • Remote Operations Forum
      Industrial Automation
      • Alliance System Integrators Forum
      • AVEVA Plant SCADA Forum
      • CPG Expert Forum DACH
      • EcoStruxure Automation Expert / IEC 61499 Forum
      • Fabrika ve Makina Otomasyonu Çözümleri
      • Harmony Control Customization Forum
      • Industrial Edge Computing Forum
      • Industry Automation and Control Forum
      • Korea Industrial Automation Forum
      • Machine Automation Forum
      • Modicon PAC Forum
      • PLC Club Indonesia
      Schneider Electric Wiser
      • Schneider Electric Wiser Forum
      Power Distribution IEC
      • Eldistribution & Fastighetsautomation
      • Elektrik Tasarım Dağıtım ve Uygulama Çözümleri
      • Paneelbouw & Energie Distributie
      • Power Distribution and Digital
      • Solutions for Motor Management
      • Specifiers Club ZA Forum
      • Електропроектанти България
      Power Distribution NEMA
      • Power Monitoring and Energy Automation NAM
      Power Distribution Software
      • EcoStruxure Power Design Forum
      • LayoutFAST User Group Forum
      Energy & Sustainability Services
      • Green Building Scoring and Certification Forum
      Light and Room Control
      • SpaceLogic C-Bus Forum
      Solutions for your Business
      • Solutions for your Business Forum
      Support
      • Ask the Community
  • Knowledge Center
    • Building Automation Knowledge Base
    • Remote Operations Devices Knowledge Base
    • Geo SCADA Knowledge Base
    • Industrial Automation How-to videos
    • Digital E-books
    • Success Stories Corner
    • EcoStruxure IT Help Center
  • Events & Webinars
    • All Events
    • Innovation Talks
    • Innovation Summit
    • Let's Exchange Series
    • Partner Success
    • Process Automation Talks
    • Technology Partners
  • Ideas
    • EcoStruxure Building
      • EcoStruxure Building Advisor Ideas
      Remote Operations
      • EcoStruxure Geo SCADA Expert Ideas
      • Remote Operations Devices Ideas
      Industrial Automation
      • Modicon Ideas & new features
  • Blogs
    • By Topic
    • By Topic
      EcoStruxure Power & Grid
      • Backstage Access Resources
      EcoStruxure IT
      • EcoStruxure IT™ Advisor CFD
      Remote Operations
      • Remote Operations Blog
      Industrial Automation
      • Industrie du Futur France
      • Industry 4.0 Blog
      Power Distribution NEMA
      • NEMA Power Foundations Blog
      Energy & Sustainability Services
      • Active Energy Management Blog
      Light and Room Control
      • KNX Blog
      Knowledge Center
      • Digital E-books
      • Geo SCADA Knowledge Base
      • Industrial Automation How-to videos
      • Remote Operations Devices Knowledge Base
      • Success Stories Corner
  • companyImpact

Important Announcement: Community Back to Full Functionality

Dear Members, we are thrilled to announce that our Community is back to full functionality and that posts publication is now enabled again! We appreciate your patience during the last weeks. Learn more about our Community Guidelines. Thank you, Schneider Electric Community Team.

PAS800L data gaps

Gateways and Energy Servers

Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Communities
  • EcoStruxure Power & Grid
  • Gateways and Energy Servers
  • PAS800L data gaps
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Randi_Dolan
Commander Randi_Dolan Commander
45
Romain_Polette
Janeway Romain_Polette Janeway
41
JamesJeanette
Commander JamesJeanette Commander
28
Thierry_Baudard
Commander Thierry_Baudard Commander
23
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to Gateways and Energy Servers
Veronika1
Ensign Veronika1
Ensign

Posted: ‎2023-05-24 02:29 PM

0 Likes
9
526
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2023-05-24 02:29 PM

PAS800L data gaps

Hi everyone.

We just installed a PAS800L to a metering system of a client. the Energy Server isn't reading/logging data consistently.

I can see the real time measurements on ION Setup of all the meters (10 PM5560 and 10 PM850 meters) but there are empty spaces on the Measurements page of the web server.

This is reflected in the CSV document of the metering register.

Please find attached some screenshots of this problem.

 

Veronika1_0-1684963453860.png

 

Veronika1_1-1684963519142.png

Veronika1_2-1684963761921.png

 

Thank you!

 

Best Regards.

 

 

Labels
  • Labels:
  • Legacy Gateways & Energy Servers
Tags (1)
  • Tags:
  • english
Reply
  • All forum topics
  • Previous Topic
  • Next Topic
Replies 9
sesa64390_bridg
Lieutenant sesa64390_bridg Lieutenant
Lieutenant

Posted: ‎2023-05-24 03:40 PM

0 Likes
1
523
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2023-05-24 03:40 PM

Hello,

I notice that the PaS is using firmware 1.4.0, there is a new firmware just released 1.6.0 that I'd recommend updating to and then re-checking the communication to see if that solves the issue.

Thanks

Reply
Guillaume_Evrard
Lt. Commander Guillaume_Evrard Lt. Commander
Lt. Commander

Posted: ‎2023-05-24 11:01 PM

1 Like
0
514
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2023-05-24 11:01 PM

NaN would mean that measurement collected is invalid ? seems to be a modbus issue ?

Reply
Romain_Polette
Janeway Romain_Polette Janeway
Janeway

Posted: ‎2023-05-25 12:02 AM . Last Modified: ‎2023-05-25 12:07 AM

0 Likes
3
511
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2023-05-25 12:02 AM

Hello,

 

In your case this is possibly a communication issue. NaN means that the value returned by the Modbus request was recognized as invalid.

Something seems odd to me regarding your export capture. For TR3 (PM5560) you have no text description for "Measurement Name". 

 

I pointed something... In your csv file you have "15211" Device Type for TR5. 15211 is the value returned when PAS read the device type. But the value is not recognized as a native device for the PAS.

Based on PM800 modbus file => "15211" is the value for a PM820 (not a PM850). PM820 is normally supported by any PAS FW version. PM850 device type value is "15212".

 

Be careful with PM850. Some old FW may not be supported and check with ION Setup that the protocol is not set to "J-BUS", because Panel Server will read the wrong registers.

 

Try to have all your system up to date (PM5560, PM850 and PAS800). Check also that your PM850 serial parameters are aligned with the PAS. Did you connect the PM5000 in Serial or in ETH ?


Regards, 

Romain POLETTE
Solution Architect - France Operations
Reply
Veronika1
Ensign Veronika1
Ensign

Posted: ‎2023-05-26 03:41 PM

0 Likes
2
490
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2023-05-26 03:41 PM

Hello!

Thank you for your advice! 

We just upgraded the PAS800L's FW  from 1.4 to 1.6 and it helped to improve the time of response. The Measurement page shows almost all the parameters now.

We checked that all the meters are configured with Modbus protocol.

We are not able to upgrade the PM800 series meters Firmware. We can't connect a computer directly to the meters to avoid communication interruption while the new FW is installing. 

But the CSV file issue persists, the Energy Server isn't saving all the data.

Some of the parameters apear empty.

The problem with some of the parameters that don't have name and unit of measurement and it's a problem that other of our customers that only have PM5560 meters have too with the PAS800L.

Is there any other thing we should try to fix it?

 

Best Regards,

 

Veronika.

Reply
Thierry_Baudard
Commander Thierry_Baudard Commander
Commander

Posted: ‎2023-05-29 07:27 AM

1 Like
1
471
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2023-05-29 07:27 AM

HI @Veronika1 

 

some thought and info:

1) The first check for the missing value is to define whether the cause is processing in the Panel Server or the availability of the measurement in the meter itself. So please check with a Modbus client (such as Modbus Poll, Modbus Doctor...) if information is available in the meter registers for a missing value in the Panel Server. 

 

2) Can you please share an updated csv file exported after the upgrade operation to fw 1.6 of the Panel Server to check if there are still measurement without name ?

 

3) As for the measurement unit, the unit is displayed in the Panel Server only if the measurement name exists in a list of predefined measurements (known as the PDM short name list). This list is available on the EPC web portal used for model creation and in the Panel Server. It is recommended to use name from this list when possible.

If a measure added in a custom model cannot be associated with a predefined measure ( PDM short name ID), there is no unit (and a work-around can be to add the unit in the name of the measurement - example: "Light value (Lux)" instead of "Light value")

 

Example in Panel Server web page

- The voltage between phase 1 and phase 2 in the custom model of a third-party meter is not associated with a PDM short name ID and is simply "called "Phase to phase voltage: U12". therefore has no unit.

Thierry_Baudard_0-1685370311069.png

 

-  The voltage between Phase 1 and Phase 2  in the custom model of a 3rd party meter is associated to the  PDM short name ID  “VAB”. Therefre the name is “Voltage A-B” and the unit is “V”

Thierry_Baudard_1-1685370418508.png

 

 

 

 

Thierry BAUDARD
Digital Power Technical Pre sale support International Zone
Reply
Veronika1
Ensign Veronika1
Ensign

Posted: ‎2023-05-30 08:36 AM

0 Likes
0
461
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2023-05-30 08:36 AM

Hello!

Please find attached the CSV file and some Screenshots. 

The parameters that we're saving are: Power(active and reactive), Energy, Average Voltage ,Average Current, THDi and THDv.

The FW upgrade was carried out the 26/05/2023 at 10:15 am.

Veronika1_0-1685459839174.png

 

Veronika1_1-1685459925734.png

ACO1, EXPE, EXTR, MEZ2, MOL1, MOL2, MPP1,2 are PM800 series meters. ACO3, MEZ and PP1 are PM5560 meters.

The next week I'll be visiting the client again to check out for the modbus registers and the advanced data of the meters.

Could you give me more info about EPC web portal, please? 

 

Thank you!

 

Regards.

 

Attachments
data-export_20230526.zip
Reply
Thierry_Baudard
Commander Thierry_Baudard Commander
Commander

Posted: ‎2023-05-31 05:03 AM

1 Like
0
433
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2023-05-31 05:03 AM

EPC Web portal is a web portal to create Custom models of products for Panel Server.

a custom model is needed:

- when there is no built in Model in the Panel Server for a reference of product

OR  

- if the existing built-in model of a product ref   does not fit for the application needs . 

 

In EPC Web Portal, The engineer define a list of measurements associated to Modbus registers and export this definition in a JSON File. Then this JSON file is imported in the Panel server and associated to physical product connected to the Panel Server. 

 

For the moment, EPC web portal acces is limited to SE internal people with the objective to open later  to external people.

 

So my questions :

For PM5560: There is a built-in model for this meter reference. Is this the model currently used in Panel Server or has a custom model been created for this meterter reference. ?

For PM800: No built-in model is available in Panel Server. You should  therefore have a custom model developed probably by the SE office in your country. Is that the case ?

Thierry BAUDARD
Digital Power Technical Pre sale support International Zone
Reply
Romain_Polette
Janeway Romain_Polette Janeway
Janeway

Posted: ‎2023-05-31 05:53 AM

0 Likes
0
427
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2023-05-31 05:53 AM

Hello, 

 

@Thierry_Baudard you mentioned there is no built in model for PM800. But according to the PAS600/PAS800 release notes, PM820 and PM850 are supported (Modbus Serial or TCP). 

In reality, the PM800 seems not correctly supported by the Panel Server. The devices types returned in the CSV file are not the name of the meters, but the Type ID 15211 and 15212 (respectively PM820 and PM850). 

Romain_Polette_1-1685537527892.png

 

@Veronika1 Check modbus communication with all meters:

Romain_Polette_0-1685536980514.png

In real time measurement you have the last known values with a warning. Warning means that the value is "bad quality" (NaN). So it seems that a part of you problem is related to the modbus comm with your meters.

 

Better check with tech support (includes Panel Server diag files).
Please also precise how all the meters are connected to your PAS800. If all your 20 meters are connected to the serial line of the PAS800, double check speed, parity and time out parameters.


Regards, 

 

Romain POLETTE
Solution Architect - France Operations
Reply
Thierry_Baudard
Commander Thierry_Baudard Commander
Commander

Posted: ‎2023-05-31 06:19 AM

1 Like
0
426
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2023-05-31 06:19 AM

Hi Romain, 

 

Yes, you're right.

These PM meters are supported...so the built-in models may suffice... As you mention, the first thing to check is the possibility of reading the registers associated with the NaN value with a Modbus client to better understand

Thierry BAUDARD
Digital Power Technical Pre sale support International Zone
Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

Additional options
You do not have permission to remove this product association.
 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this forum after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the forum - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2023 Schneider Electric, Inc