Link/EGX150 rebooting

mcolston · ‎2018-05-22

I have just installed a Link150 onto a clients site to pick up three meters. 2 are iEM3255 and one gas meter via a T-Mac modbus pulse collector.

No issues with any of the meters when connected directly to my laptop, but when I connect it to the client network is resets every few minutes.

I'm not sure yet whether the clients network is seeing the device and throwing it off every now and then because its not a known device (I've asked the question!) or if there is some other issue.

The RS485 baud rate is 9600/none and 1 data bit because that is the T-Mac default - and given the number of meters is limited, didn't change it to 19200. I've not had an issue before with the baud rate being this slow.

Any one any thoughts?

TIA

Mark Colston
adi Intelligent Buildings Ltd

Randi_Dolan · ‎2019-01-09

Hi,

I'm sorry you hear you're having issues with the Link 150. The team that supports this product does not monitor this forum. If you require further support with this issue, please contact the Customer Care Center in your country.

Best regards,

Randi