Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…
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2018-12-2009:14 AM
Issue with Link150
Hi There,
I have a number of Link150's on a site, all located in different places but all connected to the site wide BMS VLAN. The devices were all in the same condittion when I visited them. See Picture attached - Status Light and Network were off. I could not ping or login to any of the devices.
When I disconnect the Gateway's from the Network and connect directly to the gateway device with my laptop after I recycle the power, the Gateway functions normally and does not shut down or disconnect. I was connected for 10-15 minutes with no issues. But , when I reconnect it to the network, the Gateways shut down after 2 minutes or so. see video attached in link below which show the sequence after Gateway is reconnected to the building netork.
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2019-01-0906:12 AM
Hi Donal,
I'm sorry to hear that you're having issues with the Link 150. The team that supports this product does not monitor this forum. For assistance, I suggest you conact the Customer Care Center in your country.