ComX 510 - Failed to send mail to SMTP server: The connection was reset

[Anonymous user]

Hi there

I have a customer with 2no. ComX510s on diffrence VLANs using the same SMTP relay. On both ComX's the SMTP setting are the same.

On the first ComX, both the email test facility and the manual publication work.

On the second ComX, the email test facility works, but the manual publication doesn't. When I look at the error logs, the ComX connects to the SMTP server packages the log data and then start to send the email package. However I then get the following message :

                          Failed to send mail to SMTP server: The connection was reset

Has anybody came across this issue?

Best Regards

John

[Randi_Dolan]

Hi John,

I'm sorry to hear that you are experiencing issues publishing data via SMTP.  To better assist you with this, please contact our Customer Care Center.

Thanks,

Randi