Com'x 510 can't connect to laptop

[p_dejarmy_encos]

Hello everyone,

When trying to connect to a Com'x 510 with my laptop for the first time, I plug the ethernet cable into both devices and the gateway appears on my computer network devices. But when I try to access it either through the IP in the browser or through the network devices, it can't connect.

Any suggestions would be much appreciated.

Best regards,

Pablo.

[sesa209813]

Michael Khela?

[sesa94918_bridg]

I have also experienced this today. Brand new out of the box.  Customer cannot open com X 510 log on screen. The Com X icon is displaying under network tab, but we get a cannot connect error every time. have tried;

1. Rebooting laptop and com x

2. Changing Ethernet lead

3. Tried eth ports 1 and 2

4. Upgraded  firmware to 3.6.3

5. using IPv4 connection

Please can anyone assist as I need to get this working by tomorrow.

[sesa94918_bridg]

Just solved issue.

Factory reset (Push 2 front buttons and hold 10 seconds while powering on).

Now logs on via IPV6