Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

We Value Your Feedback!
Could you please spare a few minutes to share your thoughts on Cloud Connected vs On-Premise Services. Your feedback can help us shape the future of services.
Learn more about the survey or Click here to Launch the survey
Schneider Electric Services Innovation Team!

Com'X510_data log problems and CSV export

Gateways and Energy Servers

Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure Power & Grid
  • Gateways and Energy Servers
  • Com'X510_data log problems and CSV export
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Romain_Polette
Spock Romain_Polette Spock
99
Randi_Dolan
Commander Randi_Dolan Commander
46
Guillaume_Evrard
Commander Guillaume_Evrard Commander
44
Thierry_Baudard
Commander Thierry_Baudard Commander
30
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Solved Go to Solution
Back to Gateways and Energy Servers
Solved
sesa198724_brid
Crewman sesa198724_brid Crewman
Crewman

Posted: ‎2016-01-11 05:50 AM

1 Like
5
1103
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-01-11 05:50 AM

Com'X510_data log problems and CSV export

Hello!

Is the csv.export not finished with the last firmware version 2.1.17?

Product Versions -  Com'X510

Application version2.1.17
MCU board FW version2.2.6
Root Partition version4.1.9
Soft Partition Version2.1.17
Hardware version5
GPRS modem versionSAGEMCOM Hi2C,A.005.03
GPRS modem IMEI355278055954088

I have problems with the csv export and I have activated log and publish datas for:

1) Masterpact Micrologic E + IFE Gateway

2) Compact NSX + Micrologic E connected to IFM via IFE Gateway

3) PT100 - analog input

4) iEM200T - digital input

Export

Data export only for Nb. 1, 3, 4 with wrong data and date stamp, see below. The data from Dez.15/Jan16 datas can not published.

NSX Data export is not working and I have problems with the connections via IFM. See the attachment


CSV.Export - 11.01.2015 (Vienna) -> CSV.file shows only datas from Oct. 15 and the correct from Dez.15/Jan.16 can not exported.

Gateway NameGateway SNGateway IP AddressGateway MAC AddressDevice NameDevice Local IDDevice Type IDDevice Type NameLogging IntervalHistorical Intervals
ComX510_Demo CaseDN15209SE00001610.179.28.18800:00:00:00:00:00iEM2000T - Demo case010000iEM2000T1596
Topic ID1
1621
ErrorUTC Offset (minutes)Local Time StampActive energy (Wh)
196010-28-2015 01:00:00N/A

What is the problem?

Thanks for the help!!

Mfg

Andreas

Attachments
iEM2000T - Demo case_20151028010000.zip
Temperature probe PT100 - Demo Case_20151028010000.zip
Masterpact E IFE_20151028010000.zip
Reply
  • All forum topics
  • Previous Topic
  • Next Topic

Accepted Solutions
Anonymous user
Not applicable

Posted: ‎2016-01-11 06:30 AM

0 Likes
0
982
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-01-11 06:30 AM

Hi,

The issue most be manage by technical support team,

please could you send  your request to au.technicalsupport@schneider-electric.com                germany-tsc@de.schneider-electric.com

Best Regards

Lazaro

See Answer In Context

Reply
Replies 5
Anonymous user
Not applicable

Posted: ‎2016-01-11 06:30 AM

0 Likes
0
983
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-01-11 06:30 AM

Hi,

The issue most be manage by technical support team,

please could you send  your request to au.technicalsupport@schneider-electric.com                germany-tsc@de.schneider-electric.com

Best Regards

Lazaro

Reply
Anonymous user
Not applicable

Posted: ‎2016-01-11 07:06 AM

0 Likes
0
982
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-01-11 07:06 AM

I apologize, the right  email address is  germany-tsc@de.schneider-electric.com

Reply
sesa72458
sesa72458 Schneider Alumni (Retired)
Schneider Alumni (Retired)

Posted: ‎2016-01-12 01:53 PM

0 Likes
0
983
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-01-12 01:53 PM

Hi Andreas,

I'd love to know the answer to this, because I'm getting very similar descriptions of this issue from 2 other customers.

I haven't had a chance to grab any of the data logs / diag file, but the description of the problem is very similar.

Regards,

Steven Yan

Reply
Bernhard_Huener
Ensign Bernhard_Huener Ensign
Ensign

Posted: ‎2016-01-13 07:48 AM

0 Likes
1
983
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-01-13 07:48 AM

Hi Andreas,

regarding 1), 3) 4): you may want to double check the Com'X publishing setting format for the CSV file and try a different date format (DD/MM/YYYY versus MM/DD/YYYY).

regarding NSX connection / Export: does your breaker have no BSCM installed? we see similar behaviour when BSCM is missing although we do not understand why this should make a difference.

Regards

Bernhard

Reply
sesa198724_brid
Crewman sesa198724_brid Crewman
Crewman

Posted: ‎2016-01-14 01:25 AM

0 Likes
0
983
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

‎2016-01-14 01:25 AM

Hello Bernhard!

1) Export with TT-MM-YYYY was the solution and I am surprised that the export with NSX is now working.

2) The NSX is installed in the Smart Panel Demo Case without BSCM.

Thanks for your help.

Best regards

Andreas

Reply
Preview Exit Preview

never-displayed

You must be signed in to add attachments

never-displayed

 
To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of