Com'X510_data log problems and CSV export

[sesa198724_brid]

Hello!

Is the csv.export not finished with the last firmware version 2.1.17?

Product Versions -  Com'X510

Application version	2.1.17
MCU board FW version	2.2.6
Root Partition version	4.1.9
Soft Partition Version	2.1.17
Hardware version	5
GPRS modem version	SAGEMCOM Hi2C,A.005.03
GPRS modem IMEI	355278055954088

I have problems with the csv export and I have activated log and publish datas for:

1) Masterpact Micrologic E + IFE Gateway

2) Compact NSX + Micrologic E connected to IFM via IFE Gateway

3) PT100 - analog input

4) iEM200T - digital input

Export

Data export only for Nb. 1, 3, 4 with wrong data and date stamp, see below. The data from Dez.15/Jan16 datas can not published.

NSX Data export is not working and I have problems with the connections via IFM. See the attachment

CSV.Export - 11.01.2015 (Vienna) -> CSV.file shows only datas from Oct. 15 and the correct from Dez.15/Jan.16 can not exported.

Gateway Name	Gateway SN	Gateway IP Address	Gateway MAC Address	Device Name	Device Local ID	Device Type ID	Device Type Name	Logging Interval	Historical Intervals
ComX510_Demo Case	DN15209SE000016	10.179.28.188	00:00:00:00:00:00	iEM2000T - Demo case	0	10000	iEM2000T	15	96
Topic ID1
1621
Error	UTC Offset (minutes)	Local Time Stamp	Active energy (Wh)
19	60	10-28-2015 01:00:00	N/A

What is the problem?

Thanks for the help!!

Mfg

Andreas

[Anonymous user · Accepted solution]

Hi,

The issue most be manage by technical support team,

please could you send  your request to au.technicalsupport@schneider-electric.com                germany-tsc@de.schneider-electric.com

Best Regards

Lazaro

[Anonymous user]

I apologize, the right  email address is  germany-tsc@de.schneider-electric.com

[sesa72458]

Hi Andreas,

I'd love to know the answer to this, because I'm getting very similar descriptions of this issue from 2 other customers.

I haven't had a chance to grab any of the data logs / diag file, but the description of the problem is very similar.

Regards,

Steven Yan

[Bernhard_Huener]

Hi Andreas,

regarding 1), 3) 4): you may want to double check the Com'X publishing setting format for the CSV file and try a different date format (DD/MM/YYYY versus MM/DD/YYYY).

regarding NSX connection / Export: does your breaker have no BSCM installed? we see similar behaviour when BSCM is missing although we do not understand why this should make a difference.

Regards

Bernhard

[sesa198724_brid]

Hello Bernhard!

1) Export with TT-MM-YYYY was the solution and I am surprised that the export with NSX is now working.

2) The NSX is installed in the Smart Panel Demo Case without BSCM.

Thanks for your help.

Best regards

Andreas