Gateways and Energy Servers
Schneider Electric support forum to share knowledge about product selection, installation and troubleshooting for EcoStruxure Panel Server, PowerTag, Com'X, Link150…
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Hello,
I am logging flow temperature, return temperature, energy and volume flow to a Com'X200. This data is then published to a server via FTP. Logging is enabled in "Commissioning" as well as in "Device Settings", and I can see the device and all it's values under "Measurements Table". See screenshots:
However, when I check the published .csv file, see attached, volume flow "Water_Volume_Flow_Rate_(m^3/h) is not there. I have tried restarting the Com'X as well as leaving it to log over night before publishing any data. The firmware is up to date.
Any suggestions as to why?
Thanks!!
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Dear Schneider Tech Support Folk,
This is now logged as a case (no 42111660) and which I believe has been escalated to L3 in Victoria. I have not received any response other than saying the files cannot be opened.
I am due to hand the system over to my client on Monday, and they will be exceptionally cranky if I tell them one of their Com'Xs are not logging, as well as being rather embarrassed...
Please assist.
Thank you.
Posted: 2017-09-19 07:34 AM
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Hi,
Can you please do a Manual Export of the data and then save the diagnostic logs for us? It will aid us in this investigation.
Best Regards,
Colton
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