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EcoStruxure IT Support
Submit a support request for additional assistance with EcoStruxure IT software.
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Last Updated:
JLehr
Schneider Electric devices
Schneider Electric branded (including APC and Uniflair) UPSs, PDUs, and cooling devices are all supported and should able to be monitored. Other Schneider Electric devices, such as power meters, branch circuit monitors, and breakers, are most likely already supported; if they are not, please submit a request and they will be added quickly.
Third party devices
The ability to monitor many third party devices is also already available. The details about which devices have been added are in this report.
Also see the EcoStruxure IT Gateway device library release notes
Support for a third party device is done based on the information in an SNMP MIB or Modbus register map. This often allows many different models within that family to communicate with EcoStruxure IT even though they are not explicitly documented in the report. They are not documented because a list of devices supported by an SNMP MIB map isn't maintained by the manufacturers.
Conversely, a model could appear on the report, but IT Expert is unable to monitor a specific device of the same model. This is often because the device uses a different network communication card or has a different version of firmware.
The only way to know with 100% certainty that your third party device is supported is to install the EcoStruxure IT Gateway, discover the device, and look at the sensors.
If that is not feasible, you can generate an SNMP walk of the device and then send it to us.
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