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Schneider Electric Services Innovation Team!
EcoStruxure SEAL Forum
This forum is for engineers working EcoStruxure Building Operation, wanting to leverage the SEAL application to improve the efficiency in the engineering process.
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Posted: 2025-03-25 10:43 PM
We have several external users reporting issues logging into SEAL. We are putting all our effort into investigating the cause to understand what has happened. We have been able to reproduce the issue by using an external email account, and the issue seems to lie in the IDMS login portal. We are working to get it resolved by the global team responsible for the portal. We will keep you updated.
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Posted: 2025-03-26 01:56 AM . Last Modified: 2025-04-15 03:48 AM
Update
A temporary workaround has now been applied from our side that seems to resolve the immediate issue for external users being locked out. The root cause was an update of the login portal. The issue has been resolved.
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Posted: 2025-03-26 01:56 AM . Last Modified: 2025-04-15 03:48 AM
Update
A temporary workaround has now been applied from our side that seems to resolve the immediate issue for external users being locked out. The root cause was an update of the login portal. The issue has been resolved.
Link copied. Please paste this link to share this article on your social media post.
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