I'm not able access to run SEAL tool

[Anawat]

I get a message access denied after install and run this SEAL tool first time. Anyone please guide me how can do to get permission to access.

Access denied

Your account does not have access to run this client.

[StefanLundin · Accepted solution]

Hi Anawat,
We've recently migrated SEAL to a fully automated solution, where access is automatically provided to users based on their partner status. All EcoXpert's being Registered, Certified or Master automatically gets access.

If you're an EcoXpert and unable to access the system, it's most likely due to an issue with the status on your Schneider account. Please contact your Schneider Electric account manager to review and update your information.

Once your account details are correctly updated, access to SEAL will be granted automatically

[Eli]

Hi @StefanLundin ,

Not a question for me personally, but is there a way for EcoXpert's to see that status you're talking about?

Regards,

Eli

[StefanLundin]

Hi @Eli  
Sorry but no - we actually don’t know if EcoXperts can view their own status somewhere in the system. Since we’re not involved in the account management as such, we don’t have visibility into that part.

Best would be to check with an account manager.

[Burkal]

Hi

You can view it on your MySchneider under programs.

[Anawat]

It’s look like my company incorrect on mySchneider account. I’m try contact local support to change it.