"Unable to connect to APC update server"

[DCIM_Support]

This question was originally posted on DCIM Support by Todd Walters on 2018-07-03

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I am getting an error "unable to connect to APC update server."  I believe our Web Filtering is blocking it.  Is there an IP or URL that we would need to whitelist to be able to check/download firmware updates in Struxureware DCE?

(CID:132660212)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Andrew Gray on 2018-07-03

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Hi Todd,

Yes, whitelist the following URL: updates.apc.com, to download the firmware updates into Data Center Expert.

Additionally, please see the knowledge base that references this:

https://www.schneider-electric.us/en/faqs/FA293307/

Kind Regards,

Andrew

(CID:132660224)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2018-07-03

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Dear Todd Walters,

As stated from my post  for this you need:

And, I solved the last problem quickly, as I understood, that for successful execute check Firmware Updates it is required to open outgoing connection from the DCE server to production update URL: https://updates.apc.com:443/. And practically only it is already enough for successful execute check Firmware Updates from the DCE client.

With respect.

(CID:132660236)

[DCIM_Support]

This answer was originally posted on DCIM Support by Todd Walters on 2018-07-03

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Thank you for the quick response!

(CID:132660239)

[DCIM_Support]

This answer was originally posted on DCIM Support by Todd Walters on 2018-07-03

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Thank you!

(CID:132660242)

[DCIM_Support]

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