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"Unable to connect to APC update server"

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

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DCIM_Support
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"Unable to connect to APC update server"

This question was originally posted on DCIM Support by Todd Walters on 2018-07-03


I am getting an error "unable to connect to APC update server."  I believe our Web Filtering is blocking it.  Is there an IP or URL that we would need to whitelist to be able to check/download firmware updates in Struxureware DCE?

(CID:132660212)


Accepted Solutions
DCIM_Support
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Re: "Unable to connect to APC update server"

This answer was originally posted on DCIM Support by Andrew Gray on 2018-07-03


Hi Todd,

Yes, whitelist the following URL: updates.apc.com, to download the firmware updates into Data Center Expert.

Additionally, please see the knowledge base that references this:

https://www.schneider-electric.us/en/faqs/FA293307/

Kind Regards,

Andrew

(CID:132660224)

See Answer In Context

5 Replies 5
DCIM_Support
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604

Re: "Unable to connect to APC update server"

This answer was originally posted on DCIM Support by Andrew Gray on 2018-07-03


Hi Todd,

Yes, whitelist the following URL: updates.apc.com, to download the firmware updates into Data Center Expert.

Additionally, please see the knowledge base that references this:

https://www.schneider-electric.us/en/faqs/FA293307/

Kind Regards,

Andrew

(CID:132660224)

DCIM_Support
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604

Re: "Unable to connect to APC update server"

This answer was originally posted on DCIM Support by spezialist on 2018-07-03


Dear Todd Walters,

As stated from my post  for this you need:

And, I solved the last problem quickly, as I understood, that for successful execute check Firmware Updates it is required to open outgoing connection from the DCE server to production update URLhttps://updates.apc.com:443/. And practically only it is already enough for successful execute check Firmware Updates from the DCE client.

With respect.

(CID:132660236)

DCIM_Support
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Re: "Unable to connect to APC update server"

This answer was originally posted on DCIM Support by Todd Walters on 2018-07-03


Thank you for the quick response!

(CID:132660239)

DCIM_Support
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604

Re: "Unable to connect to APC update server"

This answer was originally posted on DCIM Support by Todd Walters on 2018-07-03


Thank you!

(CID:132660242)

DCIM_Support
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603

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