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probleme DCE erreur

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DCIM_Support
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Posted: ‎2020-07-03 08:45 AM . Last Modified: ‎2024-04-08 03:46 AM

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Posted: ‎2020-07-03 08:45 AM . Last Modified: ‎2024-04-08 03:46 AM

probleme DCE erreur

bonjour

un client me demande de l'aider sur un message d'erreur sur son DCE

 

Merci de m’aider dans la résolution de ce message d’erreur : Mon os est Windows 2012 R2

Ma version du logiciel est :  Apc data center expert est la 7.41.

Le message d’erreur est : Fenêtre Windows Script Host = Invalid Configuration Location Message = The The configuration area at 'C:\Users\azoulay\.eclipse\com.apc.isx.client.product_1.0.0_643676731\configuration' is not writable. Please choose a writable location using the '-configuration' command line option.
J’ai appliqué la KB https://www.hass.de/content/eclipse-fails-start-invalid-configuration-location
Mais impossible de faire fonctionner la solution , sachant que mon java est : 1U8 , donc plus évolué.

 

merci

 

(CID:110007075)

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DCIM_Support
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Picard

Posted: ‎2020-07-03 08:45 AM . Last Modified: ‎2024-04-08 03:46 AM

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Posted: ‎2020-07-03 08:45 AM . Last Modified: ‎2024-04-08 03:46 AM

Hi Fabre,

 

I'm not sure how many people can respond in French and I believe this is a mostly English forum so I suggest future posts in English. I did run your post through google translate. You seem to have an error message:

The error message is: Windows Script Host Window = Invalid Configuration Location Message = The The configuration area at 'C: \ Users \ azoulay \ .eclipse \ com.apc.isx.client.product_1.0.0_643676731 \ Control' is not writable.

Although we do have Eclipse components, they do not reside in that directory. They would be here:

C:\Users\azoulay\.isxc\7.4.1\.metadata\.plugins

I'm guessing that you have another application that uses eclipse and the 2 are somehow conflicting. This is not a known issue and I have not seen it before. 

Are you receiving this error during install or when you attempt to run the client software?

Can you install and use the DCE 7.4.1 client on another computer?

Can you get the client logs located here:

C:\Users\azoulay\.isxc\7.4.1\.metadata\.log

I also checked the release notes and Windows 2012 is not listed as supported. In the end, you may simply have to install it on another OS.

 

Thank you,

Steve.

 

P.S.

 

My apologies if this translation is inaccurate:

 

Salut Fabre,

 

Je ne sais pas combien de personnes peuvent répondre en français et je crois que cela est un forum surtout l'anglais donc je suggère passés futurs en anglais. Je ne lance votre message par google translate. Vous semblez avoir un message d'erreur:

Le message d'erreur est: Windows Script Host Window = Invalid Configuration Emplacement Message = La zone La configuration à 'C: \ Users \ azoulay \ .eclipse \ com.apc.isx.client.product_1.0.0_643676731 \ Control' est pas inscriptible.

Bien que nous ayons des composants Eclipse, ils ne résident pas dans ce répertoire. Ils seraient ici:

C: \ Users \ azoulay \ .isxc \ 7.4.1 \ .metadata \ .plugins

Je devine que vous avez une autre application qui utilise éclipse et 2 sont en quelque sorte contradictoires. Ce ne sont pas un problème connu et je l'ai pas vu avant.

Vous recevez cette erreur lors de l'installation ou lorsque vous essayez d'exécuter le logiciel client?

Pouvez-vous installer et utiliser le client 7.4.1 DCE sur un autre ordinateur?

Pouvez-vous obtenir les journaux des clients situés ici:

C: \ Users \ azoulay \ .isxc \ 7.4.1 \ .metadata \ .log

J'ai également vérifié les notes de version et Windows 2012 est pas répertorié comme pris en charge. En fin de compte, vous pouvez simplement avoir à l'installer sur un autre OS.

 

Je vous remercie,

Steve.

(CID:110007097)

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DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 08:45 AM . Last Modified: ‎2024-04-08 03:46 AM

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Posted: ‎2020-07-03 08:45 AM . Last Modified: ‎2024-04-08 03:46 AM

Hi Fabre,

 

I'm not sure how many people can respond in French and I believe this is a mostly English forum so I suggest future posts in English. I did run your post through google translate. You seem to have an error message:

The error message is: Windows Script Host Window = Invalid Configuration Location Message = The The configuration area at 'C: \ Users \ azoulay \ .eclipse \ com.apc.isx.client.product_1.0.0_643676731 \ Control' is not writable.

Although we do have Eclipse components, they do not reside in that directory. They would be here:

C:\Users\azoulay\.isxc\7.4.1\.metadata\.plugins

I'm guessing that you have another application that uses eclipse and the 2 are somehow conflicting. This is not a known issue and I have not seen it before. 

Are you receiving this error during install or when you attempt to run the client software?

Can you install and use the DCE 7.4.1 client on another computer?

Can you get the client logs located here:

C:\Users\azoulay\.isxc\7.4.1\.metadata\.log

I also checked the release notes and Windows 2012 is not listed as supported. In the end, you may simply have to install it on another OS.

 

Thank you,

Steve.

 

P.S.

 

My apologies if this translation is inaccurate:

 

Salut Fabre,

 

Je ne sais pas combien de personnes peuvent répondre en français et je crois que cela est un forum surtout l'anglais donc je suggère passés futurs en anglais. Je ne lance votre message par google translate. Vous semblez avoir un message d'erreur:

Le message d'erreur est: Windows Script Host Window = Invalid Configuration Emplacement Message = La zone La configuration à 'C: \ Users \ azoulay \ .eclipse \ com.apc.isx.client.product_1.0.0_643676731 \ Control' est pas inscriptible.

Bien que nous ayons des composants Eclipse, ils ne résident pas dans ce répertoire. Ils seraient ici:

C: \ Users \ azoulay \ .isxc \ 7.4.1 \ .metadata \ .plugins

Je devine que vous avez une autre application qui utilise éclipse et 2 sont en quelque sorte contradictoires. Ce ne sont pas un problème connu et je l'ai pas vu avant.

Vous recevez cette erreur lors de l'installation ou lorsque vous essayez d'exécuter le logiciel client?

Pouvez-vous installer et utiliser le client 7.4.1 DCE sur un autre ordinateur?

Pouvez-vous obtenir les journaux des clients situés ici:

C: \ Users \ azoulay \ .isxc \ 7.4.1 \ .metadata \ .log

J'ai également vérifié les notes de version et Windows 2012 est pas répertorié comme pris en charge. En fin de compte, vous pouvez simplement avoir à l'installer sur un autre OS.

 

Je vous remercie,

Steve.

(CID:110007097)

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DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 08:45 AM . Last Modified: ‎2024-04-08 03:46 AM

In response to DCIM_Support
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Posted: ‎2020-07-03 08:45 AM . Last Modified: ‎2024-04-08 03:46 AM

I will try next time to write in English

Thanks steve

(CID:110007137)

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DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-03 08:46 AM . Last Modified: ‎2023-10-22 09:34 PM

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Posted: ‎2020-07-03 08:46 AM . Last Modified: ‎2023-10-22 09:34 PM

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This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

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