mode: SMT1500RM2UC . The product ID on small screen shows only 000000 zeros

[ParkwestNetwork]

I have a model UPS: SMT1500RM2UC. I can see the product ID on the back, but when I try to view it on the small screen, it only shows 00000000. I am able to ping the UPS, and it is functioning properly; however, I am unable to register it or add it. I followed the manual way, but it didn't work. I also tried resetting the unit, but that didn't help either.

[Cory_McDonald]

Hello @ParkwestNetwork,

From the looks of this issue, it is only something that technical support will be able to work with you to resolve.

Regards,

Cory