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login issue, Active Directory - Data Center Expert

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

orlandogarcia
Ensign Ensign
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login issue, Active Directory - Data Center Expert

Hello all,

 

I was assisting a customer setting up Active Directory,  following https://www.apc.com/us/en/faqs/FA299413

We added Bind user DN and password and checked the boxes next to the users to be enabled and set their access.

After logging out the local user, the customer is not able to log on with remote user credentials.

Looking at the server log file there is an error message saying user group service returned null.log pic.jpg

 

what does this mean exactly? Since the remote user is not part of any groups. 

 

WARN - User mbxxx1 configured for remote auth, but UserGroupService returned null
(com.netbotz.server.services.usergroup.impl.LdapAuthServer)

 

 

 

2 Replies 2
tjlaw
Lieutenant Lieutenant
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Re: login issue, Active Directory - Data Center Expert

Hi,

 

Not sure if you are using DCE version 7.8.0.46? If yes, you might want to check this out. 

https://www.apc.com/us/en/faqs/index?page=content&id=FA400486

 

Best Regards, 

TJ

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orlandogarcia
Ensign Ensign
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Re: login issue, Active Directory - Data Center Expert

Thanks for the reply TJ, I forgot to mention it is 7.8.0.47 already.  

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