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is DCO 8.2 compatible with DCE 7.6 ?

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is DCO 8.2 compatible with DCE 7.6 ?

This question was originally posted on DCIM Support by colin gomes on 2019-04-02


(CID:141269882)

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DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This answer was originally posted on DCIM Support by Jef Faridi on 2019-04-03


Hi Colin,

It seems DCE is not responding to DCO. Here is couple of things to try out:

Test the communication between the servers, and update the ssl shake (if Encryption used). Edit the External Systems Configuration settings for the integrated DCE and verify host name/IP and the user name/password are valid - push the Test button (1) if it returns "Server test successful", then click on OK (2) to accept the ssl handshake, and then "Save and close".

 

 

I would also have suggested to increase the timeout settings, but it seems you already had try it (just in case increase the timeout to even higher value such 3600 for "Stop waiting for data after").

 

I can also take a look at your server logs if that could be provided? (server logs in DCO 8.2.12, can be downloaded from web-client: Administration > Download log files)

I will send you an invite from my =S= box shortly, so the data safely can be shared with me (if you would), thanks.

 

Kind regards

(CID:141270515)

See Answer In Context

16 Replies 16
DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by colin gomes on 2019-04-02


Ever since we upgraded DCE from 7.4 to 7.6 we have been recieving communication error messages on DCO.

(CID:141269884)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by spezialist on 2019-04-02


Dear colin gomes,

After updating the DCO software, you also need to update the StruxureWare Data Center Operation DDF-file for DCE (it is available on the web-page from where you downloaded the DCO iso-image).

Note: if you have upgraded to DCO-8.2.12 version, then the above bug has not yet been fixed. See for example Jef Faridi answer in the topic .

With respect.

(CID:141270631)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by colin gomes on 2019-04-02


We indeed have DCO 8.2.12 at the moment . i also got the DCO DDF from the APC webpage . and the error still persists. Thanks alot for your quick response.

(CID:141270634)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by spezialist on 2019-04-02


Ok, very thanks for the good feedback 😀.

(CID:141270636)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by Krista Flynn on 2019-04-02


DCO 8.2 is compatible with DCE 7.6.  What kind of communication error are you seeing?

(CID:141270003)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by colin gomes on 2019-04-02


(CID:141270041)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by colin gomes on 2019-04-02


ive tried increasing the timeout from existing 900 seconds to 1800 seconds and its still the same . The issue was not there before the upgrade and nothing changed from DCO side . 

(CID:141270044)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by spezialist on 2019-04-02


Dear colin gomes,

In your case, I can recommend a similar topic , to which Jef Faridi answered. Take a look, please.

With respect.

(CID:141270064)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by colin gomes on 2019-04-02


Hi, i have already seen that post earlier and increased my settings based on it . it did not help. 

Thanks,

(CID:141270073)

DCIM_Support
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768

Re: is DCO 8.2 compatible with DCE 7.6 ?

This answer was originally posted on DCIM Support by Jef Faridi on 2019-04-03


Hi Colin,

It seems DCE is not responding to DCO. Here is couple of things to try out:

Test the communication between the servers, and update the ssl shake (if Encryption used). Edit the External Systems Configuration settings for the integrated DCE and verify host name/IP and the user name/password are valid - push the Test button (1) if it returns "Server test successful", then click on OK (2) to accept the ssl handshake, and then "Save and close".

 

 

I would also have suggested to increase the timeout settings, but it seems you already had try it (just in case increase the timeout to even higher value such 3600 for "Stop waiting for data after").

 

I can also take a look at your server logs if that could be provided? (server logs in DCO 8.2.12, can be downloaded from web-client: Administration > Download log files)

I will send you an invite from my =S= box shortly, so the data safely can be shared with me (if you would), thanks.

 

Kind regards

(CID:141270515)

DCIM_Support
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766

Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by colin gomes on 2019-04-03


Thanks Jef ,

Connection test is succesful . i will now  increase the value to 3600 and let you know how it goes.

 

Thanks.

(CID:141270523)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by Jef Faridi on 2019-04-03


Hi Colin,

Okay, make sure that you have pushed OK and Saved (this would update the trusted communication). 

Kind regards

(CID:141270527)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by colin gomes on 2019-04-03


Seems like 3600 does the trick , no issues error messages received all day today .  i have mailed you separetly so that we can get to the root cause of this . Thanks again. 

(CID:141270666)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by Jef Faridi on 2019-04-03


Hi Colin,

Great, many thanks for the update.

Kind regards

(CID:141270670)

DCIM_Support
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Re: is DCO 8.2 compatible with DCE 7.6 ?

This comment was originally posted on DCIM Support by Jef Faridi on 2019-04-03


Hi Spezialist & Colin,

This is not a ddf related issue, neither snmp monitoring issue.

Kind regards

(CID:141270638)

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