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is DCO 8.2 compatible with DCE 7.6 ?

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

is DCO 8.2 compatible with DCE 7.6 ?

(CID:141269882)

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Hi Colin,

It seems DCE is not responding to DCO. Here is couple of things to try out:

Test the communication between the servers, and update the ssl shake (if Encryption used). Edit the External Systems Configuration settings for the integrated DCE and verify host name/IP and the user name/password are valid - push the Test button (1) if it returns "Server test successful", then click on OK (2) to accept the ssl handshake, and then "Save and close".

 

 

I would also have suggested to increase the timeout settings, but it seems you already had try it (just in case increase the timeout to even higher value such 3600 for "Stop waiting for data after").

 

I can also take a look at your server logs if that could be provided? (server logs in DCO 8.2.12, can be downloaded from web-client: Administration > Download log files)

I will send you an invite from my =S= box shortly, so the data safely can be shared with me (if you would), thanks.

 

Kind regards

(CID:141270515)

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Ever since we upgraded DCE from 7.4 to 7.6 we have been recieving communication error messages on DCO.

(CID:141269884)

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Dear colin gomes,

After updating the DCO software, you also need to update the StruxureWare Data Center Operation DDF-file for DCE (it is available on the web-page from where you downloaded the DCO iso-image).

Note: if you have upgraded to DCO-8.2.12 version, then the above bug has not yet been fixed. See for example Jef Faridi answer in the topic .

With respect.

(CID:141270631)

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

We indeed have DCO 8.2.12 at the moment . i also got the DCO DDF from the APC webpage . and the error still persists. Thanks alot for your quick response.

(CID:141270634)

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Ok, very thanks for the good feedback ๐Ÿ˜€.

(CID:141270636)

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:35 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

DCO 8.2 is compatible with DCE 7.6.  What kind of communication error are you seeing?

(CID:141270003)

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

(CID:141270041)

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

ive tried increasing the timeout from existing 900 seconds to 1800 seconds and its still the same . The issue was not there before the upgrade and nothing changed from DCO side . 

(CID:141270044)

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Dear colin gomes,

In your case, I can recommend a similar topic , to which Jef Faridi answered. Take a look, please.

With respect.

(CID:141270064)

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Hi, i have already seen that post earlier and increased my settings based on it . it did not help. 

Thanks,

(CID:141270073)

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Hi Colin,

It seems DCE is not responding to DCO. Here is couple of things to try out:

Test the communication between the servers, and update the ssl shake (if Encryption used). Edit the External Systems Configuration settings for the integrated DCE and verify host name/IP and the user name/password are valid - push the Test button (1) if it returns "Server test successful", then click on OK (2) to accept the ssl handshake, and then "Save and close".

 

 

I would also have suggested to increase the timeout settings, but it seems you already had try it (just in case increase the timeout to even higher value such 3600 for "Stop waiting for data after").

 

I can also take a look at your server logs if that could be provided? (server logs in DCO 8.2.12, can be downloaded from web-client: Administration > Download log files)

I will send you an invite from my =S= box shortly, so the data safely can be shared with me (if you would), thanks.

 

Kind regards

(CID:141270515)

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Thanks Jef ,

Connection test is succesful . i will now  increase the value to 3600 and let you know how it goes.

 

Thanks.

(CID:141270523)

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Hi Colin,

Okay, make sure that you have pushed OK and Saved (this would update the trusted communication). 

Kind regards

(CID:141270527)

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Seems like 3600 does the trick , no issues error messages received all day today .  i have mailed you separetly so that we can get to the root cause of this . Thanks again. 

(CID:141270666)

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:36 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Hi Colin,

Great, many thanks for the update.

Kind regards

(CID:141270670)

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Posted: โ€Ž2020-07-05 06:37 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

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Posted: โ€Ž2020-07-05 06:37 PM . Last Modified: โ€Ž2024-04-03 02:56 AM

Hi Spezialist & Colin,

This is not a ddf related issue, neither snmp monitoring issue.

Kind regards

(CID:141270638)

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Posted: โ€Ž2020-07-05 06:37 PM . Last Modified: โ€Ž2023-10-22 04:40 AM

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Posted: โ€Ž2020-07-05 06:37 PM . Last Modified: โ€Ž2023-10-22 04:40 AM

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