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is DCO 8.2 compatible with DCE 7.6 ?
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This answer was originally posted on DCIM Support by Jef Faridi on 2019-04-03
Hi Colin,
It seems DCE is not responding to DCO. Here is couple of things to try out:
Test the communication between the servers, and update the ssl shake (if Encryption used). Edit the External Systems Configuration settings for the integrated DCE and verify host name/IP and the user name/password are valid - push the Test button (1) if it returns "Server test successful", then click on OK (2) to accept the ssl handshake, and then "Save and close".
I would also have suggested to increase the timeout settings, but it seems you already had try it (just in case increase the timeout to even higher value such 3600 for "Stop waiting for data after").
I can also take a look at your server logs if that could be provided? (server logs in DCO 8.2.12, can be downloaded from web-client: Administration > Download log files)
I will send you an invite from my =S= box shortly, so the data safely can be shared with me (if you would), thanks.
Kind regards
This answer was originally posted on DCIM Support by Jef Faridi on 2019-04-03
Hi Colin,
It seems DCE is not responding to DCO. Here is couple of things to try out:
Test the communication between the servers, and update the ssl shake (if Encryption used). Edit the External Systems Configuration settings for the integrated DCE and verify host name/IP and the user name/password are valid - push the Test button (1) if it returns "Server test successful", then click on OK (2) to accept the ssl handshake, and then "Save and close".
I would also have suggested to increase the timeout settings, but it seems you already had try it (just in case increase the timeout to even higher value such 3600 for "Stop waiting for data after").
I can also take a look at your server logs if that could be provided? (server logs in DCO 8.2.12, can be downloaded from web-client: Administration > Download log files)
I will send you an invite from my =S= box shortly, so the data safely can be shared with me (if you would), thanks.
Kind regards
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