error loggin into user account

[DCIM_Support]

I keep getting a loading error when I try to login: There was an error retrieving data from the StrucreWare Data Center server. Please try logging in again. I am running 7.2.0

(CID:90898560)

[DCIM_Support]

Hi Ronald, welcome to the community! We will look into this, thanks for posting.

(CID:90898617)

[DCIM_Support]

Hi Ronald,

Firstly when did you notice this issue? Was there any recent changes to the network or any recent upgrades done to DCE? What has changed that you can remember on the network? Are the firewall inbound/outbound rules set up correctly?

Are you going through a VPN or a proxy? I have seen errors like this appear when a proxy server is in place. 

What are the results when you connect to the web interface of the DCE over HTTP/HTTPS? 

What OS are you using to access DCE? 

Are you able to ping the DCE from your laptop? Have you tried logging into the client using a different machine?

Are you the only person experiencing this problem? Are other users able to login to the DCE? Are you connecting over SSL? Are you using a remote user login (active directory), or a local user? If you are using an AD user account, can you try a local user account? Please also make sure the AD server is up and running. Try and connect to the client via HTTP/HTTPS. Do you get the same results? 

Are you using a physical DCE server or a virtual one? If you are using a virtual one is there an error on the screen? If you are using a physical server, are you able to connect a monitor an keyboard to the console to see if any errors are present there? 

Before this I would firstly reboot the server. (this has helped in the past with errors like this). Then try and use a local account defined in DCE. If this still doesn't work (if you are using a physical machine) , connect your laptop directly to the DCE on the private side and see if you are able to log in. 

If you are still having problems, can you see if you can download the logs and send them to us for analysis? Type the following in a web browser . You may need to create a dropbox link and post it in here. 

It would also be helpful to run a packet capture to see what is happening. 

Hope this helps. 

Regards,

B

(CID:90898623)

[DCIM_Support]

I can login using SSL and I am using windows 8.1 Pro. Also, I am the only one having this issue.

(CID:90898639)

[DCIM_Support]

Hi Ronald, As per the release notes, we don't officially support Windows 8, even on DCE 7.2.4 http://dcimcommunity.com/display/UADCE724/User+assistance+for+StruxureWare+Data+Center+Expert+7.2.4+.... Are you able to login using your account on a different OS? Are your colleagues also on Windows 8 or a different version? Was it ever working previously? Are your colleagues able to login to the client on both HTTP/HTTPS? Have you tried to re-install the client? Are you sure nothing is blocking port 80/HTTP?

(CID:90898640)

[DCIM_Support]

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