dont see names

[DCIM_Support]

This question was originally posted on DCIM Support by roni on 2018-08-23

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hello

1.I do not see the names of the equipment in the rack,
2.And does not see the rows in the rack

help please

(CID:133374946)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-08-23

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Hi Roni,

Could you please add some screen captures illustrating the issues + the version of DCO? thanks.

Kind regards

(CID:133375111)

[DCIM_Support]

This comment was originally posted on DCIM Support by roni on 2018-08-26

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IMG_6507.JPG

(CID:133375908)

[DCIM_Support]

This comment was originally posted on DCIM Support by roni on 2018-08-26

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the verison8.2.2

(CID:133375835)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2018-08-27

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Hi Roni,

Many thanks for the info & screen capture.

The equipment in your screen capture are rear mounted, click on the rack toggle sign (illustrated) to switch the rack view to Rear (from Front):

Then you should see the rear mounted equipment (including device names).

Kind regards

(CID:133375913)

[DCIM_Support]

This comment was originally posted on DCIM Support by roni on 2018-08-27

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hii,

I don't see the numbers of unit In the rack

(CID:134022866)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-08-27

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Hi Roni,

Which Genome Library device are you using to model your rack? (customized ? if yes, how?)

If you re-model and/or use another rack, do you see the same issue?

Kind regards

(CID:134022871)

[DCIM_Support]

This comment was originally posted on DCIM Support by roni on 2018-09-04

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HII '

id you see to this picture I don't have a numbers of unit..

10

9

8

….

(CID:134032438)

[DCIM_Support]

This comment was originally posted on DCIM Support by Greg Sterling on 2018-09-04

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Hello Roni.

You experience this behavior with all racks or a few of them?

Also, which licenses do you have installed?

I'm able to reproduce a rack view without U numbers when I initially view a rack after a room has been opened, but the moment I zoom closer to the rack the U-numbers appear on the front and rear sides.

GregS

(CID:134032436)

[DCIM_Support]

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