Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Join our "Ask Me About" community webinar on May 20th at 9 AM CET and 5 PM CET to explore cybersecurity and monitoring for Data Center and edge IT. Learn about market trends, cutting-edge technologies, and best practices from industry experts.
Register and secure your Critical IT infrastructure

dcimassets.schneider-electric.com unavailable

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • dcimassets.schneider-electric.com unavailable
Options
  • Subscribe to RSS Feed
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
108
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
62
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 12:50 PM . Last Modified: ‎2024-04-04 12:44 AM

0 Likes
9
1282
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 12:50 PM . Last Modified: ‎2024-04-04 12:44 AM

dcimassets.schneider-electric.com unavailable

Have been trying for 2 days not to get on to the dcimassets.schneider-electric.com site. All I get is

An error occurred while processing your request.

Reference #97.64d3d93f.1539474214.4f03c7

(CID:134683534)

Labels
  • Labels:
  • Data Center Expert
  • Data Center Operation
  • Tags:
  • bug
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 9
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 12:50 PM . Last Modified: ‎2024-04-04 12:44 AM

0 Likes
2
1283
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 12:50 PM . Last Modified: ‎2024-04-04 12:44 AM

Hi Andrew,

sorry but that server is down for maintenance. I have no ETA at this time. I can only suggest you contact your local tech support and they should be able to work with you and get you what you need. 

 

Thanks,

Steve 

(CID:134683538)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

In response to DCIM_Support
0 Likes
0
1283
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

Hello,

Our customer's DCE was reinstalled to different server and they can't change the MAC adrress to old one. So they can't use their dce now. I need to enter the website. What should I do? Can we fasten this process?

thanks in advance,

(CID:134685692)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

In response to DCIM_Support
0 Likes
0
1283
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

Hi Erhan,

 

If you need to transfer license keys from one server to another, you will need to contact tech support. This is the case if the site is working or not. As it is, the site is still down so tech support will have to help just a little more than usual.

Steve

(CID:134685724)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

0 Likes
3
1283
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

Hi,

The site is still down.

Have ETA for resolve this issue?

(CID:135432415)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

In response to DCIM_Support
0 Likes
0
1283
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

Hello Jesus.

The dcimassets is still offline and will likely remain in this condition for at least a few more weeks. During this time you should continue to contact your local tech support team for assistance to redeem passcodes for licenses.

Regards

Greg Sterling

(CID:135432423)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

In response to DCIM_Support
0 Likes
0
1283
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

Thank you Greg.

(CID:135432450)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

In response to DCIM_Support
0 Likes
0
1283
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:44 AM

I send a lot of mail to activate Netbotz appliance with no return, I must obtain a new activation code for my appliance?

 

Any update, site return me always errore 403...

 

Thanks.

(CID:137107650)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:43 AM

0 Likes
0
1283
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2024-04-04 12:43 AM

Hello Andrew. The dcimassets portal should be open to customers now.

Regards

Greg Sterling

(CID:137727739)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2023-10-22 04:30 AM

0 Likes
0
1283
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Subscribe to RSS Feed
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 12:51 PM . Last Modified: ‎2023-10-22 04:30 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of