dce ddf requests

[DCIM_Support]

Is anyone having problems with a DDF request for DCE?  I submitted a request 2 weeks ago, and as of today no one has even acknowledged it ☹️

(CID:132668482)

[DCIM_Support]

Same story for me here

(CID:132668499)

[DCIM_Support]

We also have some unresponded requests.

There are many issues with 3-d party ddf preparation time across the world. I suppose it because of cloud IT Expert release coming.

(CID:132668508)

[DCIM_Support]

Hello,  if you would please send me the device that you were making the DDF request for, I can check on the status.  Please provide the full name of the product and who would have sent the request, full name and email.  Thanks!

(CID:132668743)

[DCIM_Support]

Hello Joshua,

I submitted the request (Michael Adachi).  The request is submitted with a product name of "SNMPWEBLX".  This is a network card used in several  Tripplite products (PDUs, ATS and UPS).

Thank you!

(CID:132669026)

[DCIM_Support]

Thank you Michael, I will check on your request and get back to you as soon as possible.

(CID:132669037)

[DCIM_Support]

Hi Michael,  the DDF team says that they responded to you today.  Just wanted to confirm that you got their email.  Thank you.

(CID:132669199)

[DCIM_Support]

Hi Joshua,

I submitted a request with the name Ortea Sirus and attached Modbus register map.

Kindly assist.

Regards,

Felix.

(CID:132669261)

[DCIM_Support]

Hi Joshua,

I responded to the requests from the DDF team 2 days ago.  I've not seen any indication that they received the request though.

Thank you

(CID:133369472)

[DCIM_Support]

Michael Adachi

Hi Michael,

The person you were dealing with is out of the office until Monday.  I will see if his backup can get you an update.

(CID:133369627)

[DCIM_Support]

Mashwiz

Hi Felix, 

Just wanted to confirm that the DDF team responded to your ticket.  If not, please let me know,

Thanks.

(CID:133369631)

[DCIM_Support]

Hi Joshua,

The DDF team did respond (somewhat) to my request, asking for a reload of a zip file.  I uploaded that last week, and send in a couple of inquiries, but there has been NO response in almost a week again ☹️  This is VERY unsatisfactory and frustrating!

(CID:133371854)

[DCIM_Support]

Hi Michael,  okay let me check on this one.  I do apologize, the process should not be this difficult.

Thanks.

(CID:133371857)

[DCIM_Support]

Hi Joshua,

Thank you for your response, yes I did get the DDF but it doesn't work for the AVR unit.

We are still not able to see the device sensors.

Kindly I did respond to the email confirmation with the screen shots on the same but no response so far.

Regards,

Felix

(CID:133371874)

[DCIM_Support]

Hello,

I had submitted a minor update to the "Tripplite SNMPWEBLX V4" DDF that was created on Aug. 29th, but have not received any type of response to that request.

I submitted an update to this DDF today, along with the specific OID for the Aug 29th request. 

Can someone please follow up with the DDF team to ensure that they have received the latest request and provide me with an ETA for the updated DDF.

PS.  I'm adding this to this forum, as it appears that the only way I'm getting responses is if I put an inquiry through this message thread.  If there is a better way to get responses from the DDF team, please let me know.

Thank you in advance.

Michael Adachi

(CID:134681462)

[DCIM_Support]

Hello Michael,  I will check on this for you.

Hello Felix, very sorry to have missed your post.  Did the DDF team respond on the missing sensors?  If not, can you please forward me the email that you had sent and I will check on it.  For future reference if you want to email me directly please feel free.  joshua.ellis@schneider-electric.com

Thanks.

(CID:134682559)

[DCIM_Support]

Hello,

I had submitted a minor update to the "Tripplite SNMPWEBLX V4" DDF that was created on Aug. 29th, but have not received any type of response to that request.

I submitted an update to this DDF on Oct 9th, along with the specific OID for the Aug 29th request. 

Can someone please follow up with the DDF team to ensure that they have received the latest request and provide me with an ETA for the updated DDF.

PS.  I'm adding this to this forum, as it appears that the only way I'm getting responses is if I put an inquiry through this message thread.  If there is a better way to get responses from the DDF team, please let me know.

Thank you in advance.

Michael Adachi

(CID:134682556)

[DCIM_Support]

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