can not access to the webmin

[DCIM_Support]

I have DCO 7.4.5 I can not access to the webmin

the clinet working ok 

i restarted  the server it not halp !

what can i do to fix it ?

(CID:105458402)

[DCIM_Support]

Hi Yaniv Rozenbaum Please download the log files. They should help us determine what the problem. For more information on how to download the log files please visit this page: http://dcimsupport.apc.com/questions/104863342/how-to-download-log-files Thanks Jesper

(CID:105458406)

[DCIM_Support]

Hi Yaniv, Additional to Jesper's comments, It would also be useful to see screen capture(s) illustrating the error message/issue. I was also wondering if there have been any changes on the server recently (such as ssl certificate modification) ? You might want to try a different browser and or perhaps test it from another workstation? Kind regards

(CID:105458417)

[DCIM_Support]

Hello Yaniv, Has your web browser received an upgrade recently? How are you trying to access the webmin page(I.E- manually entering the https://:10000 or from clicking on Configure Server button located at the DCO web page)? Thanks Victor

(CID:105458460)

[DCIM_Support]

Hello to all . 

1. Jesper - i add the log you whanted ! (2015-12-18--16-33-49.rar)
2. jef / vector - the error i get is that the browser do not find the page 
   i have tast it on IE/Crome on 2 PC  
3. more info for all you need to know that the DCO installed on a VM so on the same
   VM i installed same ISO (on new ip ) and for the new install i can get to the webmin
   so it is not firewall or Browser on the PC it is a problam on the server .
   
   
   Thanks 
   yaniv roznbaum  

(CID:105458668)

[DCIM_Support]

Hi Yaniv, It looks like the downloaded log files didn't complete. I am not able to see the server log files. Please try and download the log files again. Please notice that it can take up to 10 minutes to download all log files. Thanks Jesper

(CID:105458682)

[DCIM_Support]

Hi Yaniv Rozenbaum, did you see this? Best, Stine

(CID:105458971)

[DCIM_Support]

yas i did see it ! the server was not neer by so i can not do new logs . new i have the new logs from the server for you !

application.log

client.log

server-log.zip

(CID:105459034)

[DCIM_Support]

Hi Yaniv Can you confirm that you are using https and not http in the Webmin URL? Error messages "Failed to initialize SSL connection" in the miniserv.error log file indicate that Webmin has been accessed without SSL (http only). Unfortunately the Webmin setup does not redirect to https automatically. Also the miniserv.log file contains an entry that shows a request on the 18th of December 2015, so Webmin is running. Regards, Ulrik

(CID:105459119)

[DCIM_Support]

Ulrik i connecting to the Webmin from the Opration Web page the link is Https i have test it from 3 PC Workstations I can not acsses the Webmin for that server if i install new one on a VM i can acsses to the Webmin so the problam is in the server not in the PC !

(CID:105461032)

[DCIM_Support]

yours yaniv

(CID:105461033)

[DCIM_Support]

Hello Yaniv, Has anyone modified or changed the SSL certificate on the server? I have seen similar issues when an SSL cert that does not fit the PEM format is uploaded to the server. Thanks Victor

(CID:105461395)

[DCIM_Support]

Hello victor no bady changed the SSL certificate on the server as far as i know can i fix it if the SSL certificate is not ok ?

(CID:105462307)

[DCIM_Support]

Hi Yaniv Rozenbaum Thanks for the update. Would it be possible for us to remote connect to the customer if needed? Thanks Jesper

(CID:105462345)

[DCIM_Support]

Hi Jesper the server and the PC are not conncted to the interntet so no remote connction be possible for that server thanks yaniv

(CID:105462435)

[DCIM_Support]

Hi Yaniv Rozenbaum Just to be sure can you verify that the customer has a recent backup of the system. To verify this: Log in via SSH and check the /data/backup directory Or check the network share used for backups, if that has been set up. A backup can be performed immediately by using `sudo Platform.pm --command backup` if you are logged in with ssh. Thanks Jesper

(CID:105462512)

[DCIM_Support]

Hi Jesper I gat the last Backup out from the server whit WISCP program ! so i have the back up of the database/ yours yaniv

(CID:105469335)

[DCIM_Support]

Jesper the program is WINSCP yours yaniv

(CID:105462614)

[DCIM_Support]

Hi Yaniv Rozenbaum So it sounds like the server is still doing backup's which is great. We are working on a couple of ways to troubleshoot this issue. We are currently trying to reproduce the problem by doing the same upgrades which was done on the server you have. I will know the result of this test by tomorrow. Thanks Jesper

(CID:105464920)

[DCIM_Support]

Hi Yaniv Rozenbaum Have you tried to restore the customer backup on another server? Would it be possible for you to test this? Preferable on the customers site, so we can ensure we test it in the same environment. Thanks Jesper

(CID:105464929)

[DCIM_Support]

Hi Yaniv Rozenbaum We have now been able to reproduce the problem. The issue occur because of the upgrade path the customer followed. Somewhere along this upgrade path has webmin stopped working. The easiest and quickest way of fixing this would be to take the latest backup and restore it either on a new server or the same server. Webmin will work if the system get's restored from a backup. Would this solution work for the customer? Alternative will we need to look at some of the webmin log files to determine what is wrong. Please let me know which option would work for the customer. Thanks Jesper

(CID:105465713)

[DCIM_Support]

Hi Yaniv Rozenbaum Yes, webmin should work if they restore the data on a new server. Thanks Jesper

(CID:105465715)

[DCIM_Support]

Hi jesper so if install new server and restor the data from backup it will work ok ! i will send the costumr your fix action if it be ok by the IT unit to reinstall the server i will tall you what the result is ! yours yaniv

(CID:105469336)

[DCIM_Support]

jespar I restore the customer backup on another server the server runs OK ! Thanks yaniv

(CID:105469316)

[DCIM_Support]

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