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Posted: 2020-07-05 05:30 PM
This question was originally posted on DCIM Support by Cardiovascular Systems Inc on 2019-02-26
I'm trying to upgrade our DCE from 7.2.7 to 7.3.1 and all the way up to current. This is hosted on a physical APC server.
I point to the update package VIA the DCE client and it kicks off the upgrade but stalls right after step 1 of the upgrade. It goes to a screen that says " unable to contact database. Trying to reconnect" and hangs there. I've left it for as much as 4 hours. If I plug in a screen to the server it's just sitting at the login prompt. It responds to pings etc.
If I reboot it, It comes back up to 7.2.7 fine. I've tried this twice now with the same result.
Any ideas on where to start troubleshooting? I looked at disk space etc and we have like 98% free.
(CID:140708480)
Posted: 2020-07-05 05:30 PM
This comment was originally posted on DCIM Support by Christopherus Laurentius on 2019-02-27
Some suggetsions:
If you have valid support, do contact your local tech support for their assistance over the phone.
(CID:140708514)
Posted: 2020-07-05 05:30 PM
This answer was originally posted on DCIM Support by Brunner Ueli on 2019-02-27
Hi
Sound like a phenomena that i also have had some time ago. There‘s a log folder which will not be delete automatically and this blocks the upgrade. Please call your local techsupport for assistance.
(CID:140708542)
Posted: 2020-07-05 05:30 PM
This comment was originally posted on DCIM Support by Cardiovascular Systems Inc on 2019-03-01
Thanks for the recommendations. I'll contact support next week and post back the results.
(CID:140710503)
Posted: 2020-07-05 05:30 PM
This comment was originally posted on DCIM Support by spezialist on 2019-04-01
Dear Cardiovascular Systems Inc,
Tell us, please, did you solve your problem or not?
With respect.
(CID:141269248)
Posted: 2020-07-05 05:30 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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