Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Notifications
Login / Register
Community
Community
Notifications
close
  • Forums
  • Knowledge Center
  • Events & Webinars
  • Ideas
  • Blogs
Help
Help
  • Explore Community
  • Get Started
  • Ask the Community
  • How-To & Best Practices
  • Contact Support
Login / Register
Sustainability
Sustainability

Ask Me About Webinar: Data Center Assets - Modeling, Cooling, and CFD Simulation
Join our 30-minute expert session on July 10, 2025 (9:00 AM & 5:00 PM CET), to explore Digital Twins, cooling simulations, and IT infrastructure modeling. Learn how to boost resiliency and plan power capacity effectively. Register now to secure your spot!

Upgrade to DCE stalls after step 1

EcoStruxure IT forum

Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 
  • Home
  • Schneider Electric Community
  • EcoStruxure IT
  • EcoStruxure IT forum
  • Upgrade to DCE stalls after step 1
Options
  • Mark Topic as New
  • Mark Topic as Read
  • Float this Topic for Current User
  • Bookmark
  • Subscribe
  • Mute
  • Printer Friendly Page
Invite a Co-worker
Send a co-worker an invite to the portal.Just enter their email address and we'll connect them to register. After joining, they will belong to the same company.
You have entered an invalid email address. Please re-enter the email address.
This co-worker has already been invited to the Exchange portal. Please invite another co-worker.
Please enter email address
Send Invite Cancel
Invitation Sent
Your invitation was sent.Thanks for sharing Exchange with your co-worker.
Send New Invite Close
Top Experts
User Count
Cory_McDonald
Admiral Cory_McDonald Admiral
124
Jef
Admiral Jef Admiral
110
gsterling
Captain gsterling Captain
71
APC_Steve
Captain APC_Steve Captain
64
View All

Invite a Colleague

Found this content useful? Share it with a Colleague!

Invite a Colleague Invite
Back to EcoStruxure IT forum
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2024-04-03 03:20 AM

0 Likes
5
582
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2024-04-03 03:20 AM

Upgrade to DCE stalls after step 1

I'm trying to upgrade our DCE from 7.2.7 to 7.3.1 and all the way up to current. This is hosted on a physical APC server. 

I point to the update package VIA the DCE client and it kicks off the upgrade but stalls right after step 1 of the upgrade. It goes to a screen that says " unable to contact database. Trying to reconnect" and hangs there. I've left it for as much as 4 hours. If I plug in a screen to the server it's just sitting at the login prompt. It responds to pings etc. 

If I reboot it, It comes back up to 7.2.7 fine. I've tried this twice now with the same result.  

Any ideas on where to start troubleshooting? I looked at disk space etc and we have like 98% free. 

 

(CID:140708480)

Labels
  • Labels:
  • Data Center Expert
Reply

Link copied. Please paste this link to share this article on your social media post.

  • All forum topics
  • Previous Topic
  • Next Topic
Replies 5
DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2024-04-03 03:20 AM

0 Likes
0
582
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2024-04-03 03:20 AM

Some suggetsions:

  • Backup the current DCE -if you hadn't done so
  • Do checksum on the DCE upgrade file you are using.
  • Do the upgrade via direct connection to DCE server, e.g thru DCE's private lan, to rule out any network 

If you have valid support, do contact your local tech support for their assistance over the phone.

(CID:140708514)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2024-04-03 03:20 AM

0 Likes
1
582
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2024-04-03 03:20 AM

Hi

Sound like a phenomena that i also have had some time ago. There‘s a log folder which will not be delete automatically and this blocks the upgrade. Please call your local techsupport for assistance.

(CID:140708542)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2024-04-03 03:20 AM

In response to DCIM_Support
0 Likes
0
582
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2024-04-03 03:20 AM

Thanks for the recommendations. I'll contact support next week and post back the results. 

(CID:140710503)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2024-04-03 03:20 AM

0 Likes
0
582
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2024-04-03 03:20 AM

Dear Cardiovascular Systems Inc,

Tell us, please, did you solve your problem or not?

With respect.

(CID:141269248)

Reply

Link copied. Please paste this link to share this article on your social media post.

DCIM_Support
Picard DCIM_Support
Picard

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2023-10-22 04:12 AM

0 Likes
0
582
  • Mark as New
  • Bookmark
  • Subscribe
  • Mute
  • Permalink
  • Print
  • Email to a Friend
  • Report Inappropriate Content

Link copied. Please paste this link to share this article on your social media post.

Posted: ‎2020-07-05 05:30 PM . Last Modified: ‎2023-10-22 04:12 AM

superhero.png

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.

Reply

Link copied. Please paste this link to share this article on your social media post.

To The Top!

Forums

  • APC UPS Data Center Backup Solutions
  • EcoStruxure IT
  • EcoStruxure Geo SCADA Expert
  • Metering & Power Quality
  • Schneider Electric Wiser

Knowledge Center

Events & webinars

Ideas

Blogs

Get Started

  • Ask the Community
  • Community Guidelines
  • Community User Guide
  • How-To & Best Practice
  • Experts Leaderboard
  • Contact Support
Brand-Logo
Subscribing is a smart move!
You can subscribe to this board after you log in or create your free account.
Forum-Icon

Create your free account or log in to subscribe to the board - and gain access to more than 10,000+ support articles along with insights from experts and peers.

Register today for FREE

Register Now

Already have an account? Login

Terms & Conditions Privacy Notice Change your Cookie Settings © 2025 Schneider Electric

This is a heading

With achievable small steps, users progress and continually feel satisfaction in task accomplishment.

Usetiful Onboarding Checklist remembers the progress of every user, allowing them to take bite-sized journeys and continue where they left.

of