Upgrade to DCE stalls after step 1

[DCIM_Support]

This question was originally posted on DCIM Support by Cardiovascular Systems Inc on 2019-02-26

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I'm trying to upgrade our DCE from 7.2.7 to 7.3.1 and all the way up to current. This is hosted on a physical APC server. 

I point to the update package VIA the DCE client and it kicks off the upgrade but stalls right after step 1 of the upgrade. It goes to a screen that says " unable to contact database. Trying to reconnect" and hangs there. I've left it for as much as 4 hours. If I plug in a screen to the server it's just sitting at the login prompt. It responds to pings etc. 

If I reboot it, It comes back up to 7.2.7 fine. I've tried this twice now with the same result.  

Any ideas on where to start troubleshooting? I looked at disk space etc and we have like 98% free. 

(CID:140708480)

[DCIM_Support]

This comment was originally posted on DCIM Support by Christopherus Laurentius on 2019-02-27

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Some suggetsions:

• Backup the current DCE -if you hadn't done so
• Do checksum on the DCE upgrade file you are using.
• Do the upgrade via direct connection to DCE server, e.g thru DCE's private lan, to rule out any network 

If you have valid support, do contact your local tech support for their assistance over the phone.

(CID:140708514)

[DCIM_Support]

This answer was originally posted on DCIM Support by Brunner Ueli on 2019-02-27

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Hi

Sound like a phenomena that i also have had some time ago. There‘s a log folder which will not be delete automatically and this blocks the upgrade. Please call your local techsupport for assistance.

(CID:140708542)

[DCIM_Support]

This comment was originally posted on DCIM Support by Cardiovascular Systems Inc on 2019-03-01

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Thanks for the recommendations. I'll contact support next week and post back the results. 

(CID:140710503)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2019-04-01

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Dear Cardiovascular Systems Inc,

Tell us, please, did you solve your problem or not?

With respect.

(CID:141269248)

[DCIM_Support]

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