Unable to retrieve data from the server. Attempting to connect

[DCIM_Support]

This question was originally posted on DCIM Support by Jeremiah Shaver on 2018-06-28

---

I've encountered this error when upgrading 7.3.1 -> 7.4.3. I started the upgrade and the server has been at this screen for about 2 hours. Before this, I added an additional drive as outlined in the FAQ article. I have a snapshot of the machine on 7.3.1 that I can roll back to if need be. 

(CID:132657808)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-07-09

---

Dear Jeremiah Shaver,

Tell us, please, could you solve your problem or not?

With respect.

(CID:132662558)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jeremiah Shaver on 2018-07-09

---

Yes, I did. Ended up running a backup from within DCE, re-installing the server from new, and restoring from backup. Was able to successfully upgrade after that.

Another admin must have changed the size of the root drive.

(CID:132662809)

[DCIM_Support]

This answer was originally posted on DCIM Support by spezialist on 2018-07-09

---

Dear Jeremiah Shaver,

Thanks for the clarification: i.e., your problem as well as many similar ones was due to lack of free space on the DCE-server storage (see for example topics Physical DCE AP9470 to VM  and ).

With respect.

(CID:132662851)

[DCIM_Support]

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.