Unable to open particular rooms

[DCIM_Support]

Hello Jef Faridi

After the update I'm unable to open the above rooms, the one highlighted in circle for the same area i can open the rest of the rooms only these two rooms are showing some error (the screen-shot is attached) the client gets restart

We are actually using this staging area for work order purpose

Kindly suggest

PS: if you need any additional details like logs or any info i can provide you that also

Thanks and kind regards

(CID:129409602)

[DCIM_Support]

Hi Waseem,

May I ask for the copy of the latest backup file, then we will looking into that right away - I will send you an invite from my =S= box soon, thanks.

Kind regards

(CID:129409615)

[DCIM_Support]

Jef Faridi Yeah, just share with me the box folder i will upload the latest backup file

Thanks for your support

Kind Regards

(CID:129409620)

[DCIM_Support]

Jef Faridi Good Morning

Ive shared the DB file on Dropbox you can investigate

Thanks and regards

(CID:129411554)

[DCIM_Support]

Hi Waseem,

Many thanks - I will get back to you as soon as possible.

Kind regards

(CID:129411607)

[DCIM_Support]

Jef Faridi Good Morning

Any update ?

Thanks

(CID:129412102)

[DCIM_Support]

Hi Waseem,

Currently looking into this and will get back to you asap, thanks.

Kind regards

(CID:129412120)

[DCIM_Support]

Hi Waseem,

We have located  cause/issue with couple of devices in the setup, so I will send you instructions to resolve the issue. I will send you a direct email shortly, thanks.

Kind regards

(CID:129412931)

[DCIM_Support]

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