Welcome to the new Schneider Electric Community

It's your place to connect with experts and peers, get continuous support, and share knowledge.

  • Explore the new navigation for even easier access to your community.
  • Bookmark and use our new, easy-to-remember address (community.se.com).
  • Get ready for more content and an improved experience.

Contact SchneiderCommunity.Support@se.com if you have any questions.

Close
Invite a Co-worker
Send a co-worker an invite to the Exchange portal.Just enter their email address and we’ll connect them to register. After joining, they will belong to the same company.
Send Invite Cancel
84600members
353871posts

UPS Error but not available on UPS

EcoStruxure IT forum

A support forum for Data Center Operation, Data Center Expert, and EcoStruxure IT product users to share knowledge on installation, configuration, and general product use.

DCIM_Support
Picard
Picard
0 Likes
4
210

UPS Error but not available on UPS

This question was originally posted on DCIM Support by Imran Yousaf on 2019-07-02


Hello Team

 

we have configured two Galaxy UPSs with DCE ver. 7.5, We are getting attached error " ups off and waiting for the power cleared" in the DCE software but no error on the ups even we cannot view this sensor under view sensors of UPS. can you please let me know how to remove this error?

BR

ImranInkedCapture_LI.jpg

(CID:146277958)

4 Replies 4
DCIM_Support
Picard
Picard
0 Likes
2
210

Re: UPS Error but not available on UPS

This answer was originally posted on DCIM Support by Valentin Kozlov on 2019-07-02


Hi!

As you can see in attached screenshot, your alert was returned to normal state. And now UPS should be OK.

Probably checkbox "Return-to-Normal Requires User Input" for this threshold was activated.

You should resolve your alert manually.

(CID:146277982)

DCIM_Support
Picard
Picard
0 Likes
0
210

Re: UPS Error but not available on UPS

This comment was originally posted on DCIM Support by Imran Yousaf on 2019-07-03


but this sensor is not available in the UPS sensors. i cannot uncheck "return-to-normal requires user input" because this sensor is  not available.

(CID:146278215)

DCIM_Support
Picard
Picard
0 Likes
0
210

Re: UPS Error but not available on UPS

This comment was originally posted on DCIM Support by Steven Marchetti on 2019-07-08


Hi Imran,

 

The sensor in this case may be a threshold under "other state". If you've not created one, this may not be the issue. I would suggest doing an SNMPwalk of the device. This alarm may be available via SNMP even if it is not available in the UPS NMC UI. The event may still exist:

 

An SNMPwalk will tell us if the UPS believes it is in alert or not, regardless of what the UI shows. 

 

Steve

(CID:146670814)

DCIM_Support
Picard
Picard
0 Likes
0
210

🔒 Closed

This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.