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Schneider Electric support forum about installation and configuration for DCIM including EcoStruxure IT Expert, IT Advisor, Data Center Expert, and NetBotz
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Posted: β2020-07-06 12:37 AM . Last Modified: β2024-04-02 11:30 PM
When accessing the web console, it says loading and has a spinning icon. It never progresses past that screen. Any ideas on how to resolve.

(CID:153551392)
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Posted: β2020-07-06 12:38 AM . Last Modified: β2024-04-02 11:29 PM
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Posted: β2020-07-06 12:37 AM . Last Modified: β2024-04-02 11:30 PM
is this before or after you enter your login information?
(CID:153551402)
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Posted: β2020-07-06 12:37 AM . Last Modified: β2024-04-02 11:30 PM
Before. This happens as soon as I enter the page.
(CID:153551405)
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Posted: β2020-07-06 12:37 AM . Last Modified: β2024-04-02 11:30 PM
Have you looked to see if another window appears behind this screen with a login screen? I've noticed my login window is hidden behind this one.
(CID:153551407)
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Posted: β2020-07-06 12:37 AM . Last Modified: β2024-04-02 11:30 PM
I'm not able to see a login box behind the loading. (screenshot attached).

(CID:153551418)
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Posted: β2020-07-06 12:37 AM . Last Modified: β2024-04-02 11:29 PM
Alt-Tab look at the other windows you have.
(CID:153551423)
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Posted: β2020-07-06 12:37 AM . Last Modified: β2024-04-02 11:29 PM
No other windows, I've tried it in other browsers. Here is a screenshot from Internet Explorer.

(CID:153551427)
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Posted: β2020-07-06 12:37 AM . Last Modified: β2024-04-02 11:29 PM
i think a laptop/pc reboot may be in order. It has something to do with the login, i wonder if a pop-up blocker has blocked the login window.
(CID:153551430)
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Posted: β2020-07-06 12:38 AM . Last Modified: β2024-04-02 11:29 PM

(CID:153551437)
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Posted: β2020-07-06 12:38 AM . Last Modified: β2024-04-02 11:29 PM
Just completed a reboot and still not receiving a pop up for login.
(CID:153551446)
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Posted: β2020-07-06 12:38 AM . Last Modified: β2024-04-02 11:29 PM
You have logged into this web console before? Do you have client level access?
(CID:153551448)
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Posted: β2020-07-06 12:38 AM . Last Modified: β2024-04-02 11:29 PM
I switched to the console to verify that I could login to it but it seems to be stopped at Loading device groups.

(CID:153551453)
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Posted: β2020-07-06 12:38 AM . Last Modified: β2024-04-02 11:29 PM
You may have a server ram/memory issue.
(CID:153551458)
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Posted: β2020-07-06 12:38 AM . Last Modified: β2024-04-02 11:29 PM
Just rebooted the server, that resolved the issue.
(CID:153551785)
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Posted: β2020-07-06 12:38 AM . Last Modified: β2024-04-02 11:29 PM
Dear Dustin Ward,
Then convert your comment into answer and mark it as resolved π.
With respect.
(CID:153551789)
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Posted: β2020-07-06 12:38 AM . Last Modified: β2024-04-02 11:29 PM
That will resolve the issue short term, but i would suggest researching your current memory utilization.
Thank you
(CID:153551856)
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Posted: β2020-07-06 12:38 AM . Last Modified: β2023-10-22 04:06 AM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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