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The web console just spins and says loading

EcoStruxure IT forum

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DCIM_Support
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The web console just spins and says loading

This question was originally posted on DCIM Support by Dustin Ward on 2020-01-06


When accessing the web console, it says loading and has a spinning icon. It never progresses past that screen. Any ideas on how to resolve.

 

(CID:153551392)


Accepted Solutions
DCIM_Support
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Re: The web console just spins and says loading

This answer was originally posted on DCIM Support by Dustin Ward on 2020-01-06


Just rebooted the server, that resolved the issue.

(CID:153551785)

See Answer In Context

16 Replies 16
DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


is this before or after you enter your login information?

(CID:153551402)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06


Before. This happens as soon as I enter the page. 

(CID:153551405)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


Have you looked to see if another window appears behind this screen with a login screen? I've noticed my login window is hidden behind this one.

(CID:153551407)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06


I'm not able to see a login box behind the loading. (screenshot attached).

 

(CID:153551418)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


Alt-Tab look at the other windows you have.

 

(CID:153551423)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06


No other windows, I've tried it in other browsers. Here is a screenshot from Internet Explorer.

(CID:153551427)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


i think a laptop/pc reboot may be in order. It has something to do with the login, i wonder if a pop-up blocker has blocked the login window.

(CID:153551430)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


(CID:153551437)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06


Just completed a reboot and still not receiving a pop up for login.

(CID:153551446)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


You have logged into this web console before? Do you have client level access?

(CID:153551448)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Dustin Ward on 2020-01-06


I switched to the console to verify that I could login to it but it seems to be stopped at Loading device groups.

 

(CID:153551453)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-06


You may have a server ram/memory issue.

(CID:153551458)

DCIM_Support
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Re: The web console just spins and says loading

This answer was originally posted on DCIM Support by Dustin Ward on 2020-01-06


Just rebooted the server, that resolved the issue.

(CID:153551785)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by spezialist on 2020-01-07


Dear Dustin Ward,

Then convert your comment into answer and mark it as resolved 😀.

With respect.

(CID:153551789)

DCIM_Support
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Re: The web console just spins and says loading

This comment was originally posted on DCIM Support by Kyle Story on 2020-01-07


That will resolve the issue short term, but i would suggest researching your current memory utilization. 

Thank you

(CID:153551856)

DCIM_Support
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🔒 Closed

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