Surveillance Thumb nail live view DCE 7.3.1

[DCIM_Support]

Surveillance Thumb nail in DCE 7.3.1 is not visible live on windows 8.1.x versions and above please advise.

(CID:108824478)

[DCIM_Support · Accepted solution]

Hi Shaik Mahboob Ali,

                                  kindly see the below K-Base for thumbnail issue.

Cannot View Camera Thumbnails in StruxureWare DCE on Windows 8.x

Issue:

The camera thumbnails are blacked out in the Surveillance perspective Thumbnails view of the StruxureWare Data Center Expert 7.x client on Windows 8.x. Note: Users can launch the live feed, and retrieve and view clips, as expected.
Product Line:

StruxureWare Data Center Expert
Environment:

Microsoft Windows 8.x and later StruxureWare Data Center Expert 7.x client
Cause:

The DCE client does not load the camera thumbnails because it does not recognize the Windows 8.x jpeg_decoder.
Resolution:

It is recommended Windows 8.x users run the DCE client in Compatibility Mode. This is fixed in DCE 7.2.6 and 7.2.7.
This issue has reappeared in DCE 7.3.1. In Windows 8, the following should resolve the issue until it is permenantly resolved:
Open up c:\\.isxc\7.3.\.metadata\.plugins\org.eclipse.core.runtime\.settings\org.eclipse.ui.prefs with a text editor such as Notepad. Add the following on it's own line: OVERRIDE_IMAGE_PROCESSOR=true

K-Base link:

http://www.apc.com/us/en/faqs/index?page=content&id=FA176820&actp=search&viewlocale=en_US&searchid=1...

BR,

Rana Ajmal

(CID:108824488)

[DCIM_Support]

Thanks Rana for your prompt solution.

(CID:108825041)

[DCIM_Support]

Did the trick for me also! thanks

(CID:108829053)

[DCIM_Support]

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