Stuck at loading page.

[DCIM_Support]

This question was originally posted on DCIM Support by Yeoh Chee Leong on 2017-07-26

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Hi, logging into dco web client and stuck at this page.

"Loading DC depending on the size of the room this might take a minute or two".

Desktop client able to log in without any issues.

DCO version 8.1

(CID:122694255)

[DCIM_Support]

This answer was originally posted on DCIM Support by Ulrik Jørgensen on 2017-07-26

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Hi Yeoh

It might be caused by an error in the web client. In order to verify that you could open developer tools in Chrome:

The the tools will show up to the right:

If you then open the room, the console to the right should show errors if there are any. If there are, could you send us a screen shot of them for debugging?

You can also try to share the backup, then we will check if we can reproduce in our environment?

Regards,

Ulrik

(CID:123342768)

[DCIM_Support]

This comment was originally posted on DCIM Support by Ulrik Jørgensen on 2017-08-02

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Hi Yeoh Chee Leong

Did you get the issue resolve?

Regards,

Ulrik

(CID:123343568)

[DCIM_Support]

This comment was originally posted on DCIM Support by Yeoh Chee Leong on 2017-08-10

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sorry for the late reply, yes i managed to solve the issue by rebooting the dco.

(CID:123346442)

[DCIM_Support]

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