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Hi Yeoh
It might be caused by an error in the web client. In order to verify that you could open developer tools in Chrome:
The the tools will show up to the right:
If you then open the room, the console to the right should show errors if there are any. If there are, could you send us a screen shot of them for debugging?
You can also try to share the backup, then we will check if we can reproduce in our environment?
Regards,
Ulrik
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