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Posted: 2020-07-03 06:24 PM
This question was originally posted on DCIM Support by Yeoh Chee Leong on 2017-07-26
Hi, logging into dco web client and stuck at this page.
"Loading DC depending on the size of the room this might take a minute or two".
Desktop client able to log in without any issues.
DCO version 8.1
(CID:122694255)
Posted: 2020-07-03 06:24 PM
This answer was originally posted on DCIM Support by Ulrik Jørgensen on 2017-07-26
Hi Yeoh
It might be caused by an error in the web client. In order to verify that you could open developer tools in Chrome:
The the tools will show up to the right:
If you then open the room, the console to the right should show errors if there are any. If there are, could you send us a screen shot of them for debugging?
You can also try to share the backup, then we will check if we can reproduce in our environment?
Regards,
Ulrik
(CID:123342768)
Posted: 2020-07-03 06:25 PM
This comment was originally posted on DCIM Support by Ulrik Jørgensen on 2017-08-02
Hi Yeoh Chee Leong
Did you get the issue resolve?
Regards,
Ulrik
(CID:123343568)
Posted: 2020-07-03 06:25 PM
This comment was originally posted on DCIM Support by Yeoh Chee Leong on 2017-08-10
sorry for the late reply, yes i managed to solve the issue by rebooting the dco.
(CID:123346442)
Posted: 2020-07-03 06:25 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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