Struxureware Central 6.3.0 Network Issue

[DCIM_Support]

Dear Team,

I'm facing a problem with Struxureware Central 6.3.0 physical server. Every after few days whenever I opened client version I receive this error.

Then I always need to restart physical server after which I'm able to login to client version. The problem is every time this error comes, the server stops maintaining logs/data, and if this error comes on weekend then I loose 2 days data.

Also, whenever I restart server I start getting hundreds of email notifications which are I think past notifications. Please provide your urgent support.

Regards,

Osama

(CID:128751468)

[DCIM_Support · Accepted solution]

Hi Osama,

6.3 is quite old and no longer officially supported so there may be no engineering help available.

As for your issue, it sounds like the server is getting hung so I would first check out how much space is still available in the local repository. If it’s near full, purge some data. If you’re using remote repositories, make sure they have enough room as well. 

How often does this error occur? Can you equate it to some network issues? 

Again, this is an old version. If you have support contracts, I strongly recommend upgrading. If not, I suggest getting the required support contracts. 

Steve. 

(CID:128751477)

[DCIM_Support]

Hi Steve,

I suspect that this error comes in every 14/15 days. How to check available space in local repository? I have support contract and I tried upgrading but having issues. I'm getting support on another thread on this, lets see when It can be upgraded.

Regards,

Osama

(CID:128752000)

[DCIM_Support]

Hi Osama,

I'm not 100% sure the older UI is the same (I don't have a 6.x server to verify) but in 7.x it's under System–>Server Administrative Settings -->Storage Settings.

You'll see information like this:

You will also see a purge tab where you can change settings or run a manual purge:

Other than that, you'd want to make a backup and potentially have tech support check out the logs as that may also show an indication of the issue.

Steve

(CID:128752008)

[DCIM_Support]

Hi Steve,

I have checked the status of local repository and it seems fine, please find below screenshot. I'm still facing the problem.

Regards,

Osama

(CID:128759293)

[DCIM_Support]

Hello Team,

Your response is awaited. I'm still having the issue, please respond back asap!

Regards,
Osama

(CID:128760797)

[DCIM_Support]

Hi Osama,

As I mentioned, I suggest creating a backup. You should then speak with tech support so they may look at the logs but please remember this is an old version of DCE ( or ISXC) and is no longer officially supported. If they can’t help with logs, you may want to try upgrading assuming you have support contracts. 

You can try to restore to the current version and reimporting your backup or simply restore to 7.5 and manually reconfigure the system. 

(CID:128760886)

[DCIM_Support]

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