StruxureWare Operations EcoStream 7.1.0-CI Expiring

[SESA566488]

StruxureWare Operations EcoStream 7.1.0-CI and when trying to launch it, the attached message is appearing.

The message is "This version of Struxureware Operations: Ecostream has expired please contact schneider electric for more information"

Please Advise...Thanks

[gsterling]

Hello Michael

We will forward this question to the ecostream team for comment.

Regards

Greg Sterling

[gsterling]

Hello Michael.

I will send you a direct email with a more detailed response from the EcoStream team. Here is a summary of their response.

Legacy EcoStream does expire after a certain amount of time. Users can download the most recent Legacy EcoStream from the Design Portal site, with a valid expiration date set. Occasionally, we have seen the expiration message reported erroneously. If this is the case, we do not have a fix for legacy EcoStream.

Regards

Greg Sterling

[SESA566488]

Hello Sir,

It was done but didn't clear the issue. Can you please prepare for a remote session to check on this.

Thanks and Best Regards,

MSalah

[gsterling]

Hello Michael, I forwarded your update to he EcoStream team. Someone from the team is planning to respond.

Regards

Greg Sterling

[mcondor]

Hi Michael,

You are currently using the legacy version of EcoStream.  It sounds like you have attempted to re-install the legacy version of EcoStream but are still getting the expiration error.  This is a known issue. We do not have a way to fix this legacy EcoStream bug.

However, you can now use the EcoStream 2020 pilot,  directly from the Design Portal.

https://designportal.apc.com/analyticTools/ecostream.htm

All you need to do is request access using the blue 'Request Access' button on the main part of the page. Once you request access, the EcoStream team will approve your access and you will be able to use the latest version of EcoStream in your web browser. The EcoStream 2020 pilot  comes with a number of improvements over the legacy version of EcoStream.

If you have any additional questions or issues with EcoStream, please contact us at

ecostream_support@se.com

Thanks,

- Mike C from the EcoStream team

[AlexisGreer]

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@mcondor wrote:

Hi Michael, Tellpizzahut

You are currently using the legacy version of EcoStream.  It sounds like you have attempted to re-install the legacy version of EcoStream but are still getting the expiration error.  This is a known issue. We do not have a way to fix this legacy EcoStream bug.

However, you can now use the EcoStream 2020 pilot,  directly from the Design Portal.

https://designportal.apc.com/analyticTools/ecostream.htm

All you need to do is request access using the blue 'Request Access' button on the main part of the page. Once you request access, the EcoStream team will approve your access and you will be able to use the latest version of EcoStream in your web browser. The EcoStream 2020 pilot  comes with a number of improvements over the legacy version of EcoStream. 

If you have any additional questions or issues with EcoStream, please contact us at

ecostream_support@se.com

Thanks,

- Mike C from the EcoStream team 

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Great post. It was much needed. Love your simplistic style of explanation. 🙂