Struxtureware7.2.6 support

[DCIM_Support]

Hello.

We are currently running Struxtureware7.2.6 and we plan to migrate the VM from one server(end of life) to a new one.

The problem is that since i joined the company we have not used any form of direct support.

What is the level of support can i get from Schneider based on the licences we have purchased or how do i setup direct support with Schneider 

(CID:130682989)

[DCIM_Support · Accepted solution]

Hi ADEKUNLE,

In order to get the updated version of StruxureWare Data center Expert, you need to purchase support contracts for the server and any license keys. The following k-base may be helpful:

http://www.apc.com/us/en/faqs/index?page=content&id=FA176117

Steve

(CID:130683156)

[DCIM_Support]

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