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Posted: 2020-07-04 05:13 PM
This question was originally posted on DCIM Support by ADEKUNLE AGBOKE on 2018-05-04
Hello.
We are currently running Struxtureware7.2.6 and we plan to migrate the VM from one server(end of life) to a new one.
The problem is that since i joined the company we have not used any form of direct support.
What is the level of support can i get from Schneider based on the licences we have purchased or how do i setup direct support with Schneider
(CID:130682989)
Posted: 2020-07-04 05:13 PM
This answer was originally posted on DCIM Support by Steven Marchetti on 2018-05-04
Hi ADEKUNLE,
In order to get the updated version of StruxureWare Data center Expert, you need to purchase support contracts for the server and any license keys. The following k-base may be helpful:
http://www.apc.com/us/en/faqs/index?page=content&id=FA176117
Steve
(CID:130683156)
Posted: 2020-07-04 05:13 PM
This answer was originally posted on DCIM Support by Steven Marchetti on 2018-05-04
Hi ADEKUNLE,
In order to get the updated version of StruxureWare Data center Expert, you need to purchase support contracts for the server and any license keys. The following k-base may be helpful:
http://www.apc.com/us/en/faqs/index?page=content&id=FA176117
Steve
(CID:130683156)
Posted: 2020-07-04 05:13 PM
This question is closed for comments. You're welcome to start a new topic if you have further comments on this issue.
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