Smart UPS in DCO external values

[DCIM_Support]

This question was originally posted on DCIM Support by Javier Zurera on 2019-01-10

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Hello,

we have recently purchased two rack mountable APC smart UPSs and we do not see external values in DCO. In DCE we see all the sensors but they are not imported in DCO.

We have modeled a fake floor UPS and associated it but we neither see the values in DCO.

Is not possible to see power measures in DCO of an APC Smart-UPSs?

Regards

(CID:137731267)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-01-11

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Hi Javier,

Wondering if you see the device Watt measurements in DCE,

can you share these screen captures (sensitive info such as IP address may be masked): 

1- In DCE, right click on your "smart ups" > View Device Sensors (would like to see the model name and displayed Sensor and Sensor value list)

2- In DCO, in Device Association mode, find your DCE device ("smart ups", if not associated) and then right click > Properties > External Systems > Device)

thanks,

Kind regards

(CID:137731716)

[DCIM_Support]

This comment was originally posted on DCIM Support by Javier Zurera on 2019-01-11

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Hi Jef,

It seems that these UPSs only show the values in amps, not in watts. Now we see the values in DCO, maybe yesterday I checked it too soon, devices were just integrated. After 24 hours we see the amps values in DCO:

Thanks!

(CID:137731731)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-01-11

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Hi Javier,

Many thanks for the screen captures and updated info. Sounds good that Amp measurements are coming through. However, it seems Power sensors are missing (also in DCE), this could be DDF related issue. New DDF(s) can be requested here http://sxwhelpcenter.ecostruxureit.com/devices

Kind regards

(CID:137731752)

[DCIM_Support]

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