Smart-UPS X 750 Power Path

[DCIM_Support]

This question was originally posted on DCIM Support by Warren Botha on 2019-03-26

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Hi there. In DCO is it possible to setup an rack-mounted APC Smart-UPS X 750 with a power path and devices connected to it. I would also want to associate it to its corresponding device in DCE. The current Smart-UPS X 750 Genomes in DCO don't appear to have a power option. Thanks - Warren.

(CID:141266947)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2019-03-26

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Hi Warren,

Currently modelling rack-mounted UPS (concerning the power path) in DCO is not supported. As a sort of work-around we might use/customize a floor standing UPS unit, resize it and place it near the rack. 

Kind regards

(CID:141267292)

[DCIM_Support]

This comment was originally posted on DCIM Support by Warren Botha on 2019-03-26

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Thanks Jef - I will add it as feature request. Cheers.

(CID:141267405)

[DCIM_Support]

This comment was originally posted on DCIM Support by Warren Botha on 2019-03-28

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Hi Jef - I tried to do this using a generic single phase UPS and PDU. The only issue is that I cannot associate the Smart UPS 750 to the UPS or PDU for monitoring purposes. Do you have any Genome suggestions that may work?

(CID:141268043)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-03-28

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Hi Warren,

I could find a similar Smart UPS 750 in our data center (monitored by DCE) and could easily associate it to a UPS or PDU model in DCO:

Are you getting error messages?

Perhaps (only guessing) might be caused by some "old" data in client temp folder. So you might want to try: close the client, and then rename the following folder: C:\Users\<user name>\.isxo\8.2.12* (to 8.2.12_old). And start the client, (then the client temp files will be updated), see if that helps? 

Otherwise I would need to ask for more details, thanks.

Kind regards

(CID:141268287)

[DCIM_Support]

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