Severity transfer problem from DCE to DCO

[DCIM_Support]

This question was originally posted on DCIM Support by Boris on 2018-08-15

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Hello

We are using DCO 8.2.2 and DCE 7.5 .

I have problem that all critical severity alerts of the devices threshold transferred  in DCO like error . The warning severity - warning .

What I need to do for  the critical severity of DCE will appears in the DCO on severity critical too ?

(CID:133371928)

[DCIM_Support]

This answer was originally posted on DCIM Support by Jef Faridi on 2018-08-16

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Hi Boris,

I can confirm your observation, I'm also seeing this in my setup (DCO 8.2.7 and DCE 7.5).

I have registered a bug report for this, so the codes can be reviewed. Many thanks for reporting.

Kind regards

(CID:133372082)

[DCIM_Support]

This comment was originally posted on DCIM Support by Miika on 2018-08-22

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Errors are not shown in DCO navigation ?

(CID:133374344)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-08-22

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Hi Milka,

Thanks for asking, but no, that's not the case. Basically the current issue is: alarms with "Critical" severity displayed as "Error" in DCO.

Kind regards

(CID:133374389)

[DCIM_Support]

This comment was originally posted on DCIM Support by Michael on 2018-12-17

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Hi,

What is the current status with this problem I also bumped into? Has it been fixed in DCE 7.6 or DCO 8.2.12 (which one is the culprit?)?

(CID:137725844)

[DCIM_Support]

This comment was originally posted on DCIM Support by Boris on 2018-12-17

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we didn't install DCE 7.6 and DCO 8.2.12

I not sure if we will go to this upgrade

(CID:137725846)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2018-12-17

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Hi Michael,

It is not resolved yet, similar issue in DCO 8.2.12. We have an open enhancement case for this at the moment, I can keep an eye on this and let you know when fixed, thanks.

Kind regards

(CID:137725850)

[DCIM_Support]

This comment was originally posted on DCIM Support by Jef Faridi on 2019-03-19

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Update:

It seems this is working as designed for all DCO versions. Based on the code review, it appears DCO only has 3 status codes where DCE has a lot more, so basically we are mapping multiple status codes to one. In this case Critical is mapped to Error.

Kind regards 

(CID:141264693)

[DCIM_Support]

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