SW Portal needs service restart

[DCIM_Support]

Hi All,

SW Portal does not run efficiently. I can not access each time that i want. So i restart the service then portal is running. What is that reason? It is a configuration problem or other?

Regards

Kerem

(CID:105467327)

[DCIM_Support]

Hi Kerem, Can you please share some details about the installation & server specs? is it a dedicated server? when do see the issue, after the machine has been restarted? Kind regards

(CID:105467778)

[DCIM_Support]

Hi Jef, It is dedicated server. I shared system information in attach. That issue has seen since installed the portal exe. While i am configuring, system is down then i restart the service it is run normally. Regards Kerem

portal System inf.jpg

(CID:105467792)

[DCIM_Support]

Kerem, Does your StruxureWare Portal server run any advanced antivirus tools or software? I have seen cases where antivirus tools can cause performance issues with portal as portal uses many small files and it can also effect the database. If you are able to test, please temporarily disable the antivirus tools to see if the portal behaves properly. If it does, you will need to exclude the portal installation directory and postgres database folders. Regards Greg Sterling

(CID:105467826)

[DCIM_Support]

Hi Greg, Thanks for answer but, Sw Portal does not run with any antivirus tools. So, do you have any other suggestion for me? Regards Kerem

(CID:105467934)

[DCIM_Support]

Hi Kerem, Based on the issue description, it might be memory related problem. I can check your logs files if you wish, if so, please collect the files and share with me (I will send you an invite to my =S= box shortly). The following page describes how to collect the logs file: https://dcimsupport.apc.com/questions/105458527/how-to-collect-struxureware-portal-server-logs Kind regards

(CID:105468014)

[DCIM_Support]

Hi Kerem, Many thanks for sharing the logs. There was no indication in the log files that should affect the (Portal) server performance. Perhaps after all, it might be memory related, if possible I would recommend the current RAM (4Gb) to be increased. When experiencing "portal not running efficiently", it would be interesting to see/watch the Windows server "Performance" activity (in windows task manager) , specially looking at the Memory usage profile. Kind regards

(CID:105468601)

[DCIM_Support]

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