SOLVED: After update firmware of NMC2 in DCE missing some sensors?

[DCIM_Support]

Hi all!

I want to tell with pleasure, that with release of a new firmware v6.4.0 for NMC2, at last, one and a half years 😀, developers corrected above the specified bug.

That it was clear to all about what there is a speech, here a fragment of my e-mail on a support service of September 8, 2014.

After updating of a firmware NMC2 AP9631 from version 6.1.0 to version 6.2.0 (SFSUMX620), some sensors of monitoring were gone in DCE 7.2.4. In particular, it concerns a case, when NMC2 AP9631 is inserted in the three-phase APC Smart-UPS VT 40kVA. Thus sensors of input currents, input voltages, voltages of a bypass, input frequency of this UPS were gone. I.e. these sensors passed into a status "Not connected". Deleting and repeated detection of this UPS in DCE 7.2.4 didn't lead to the positive result. Above the specified sensors simply are absent. And this problem is watched at all 12 UPSes connected to monitoring...

Then, technical support really confirmed existence of this bug and, as the bypass decision, suggested to downgrade the version of a firmware to the previous.

The subsequent updates, as firmwares of NMC2 and DCE versions, didn't correct above the specified bug. And only with v6.4.0 firmware the bug disappeared: I confirm it on the example of DCE 7.3.0 😀.

Very thanks for the support.

(CID:105460904)

[DCIM_Support · Accepted solution]

Hi spezialist

Thank you very much for sharing this and your continues contribution to the Community.

Thanks

Jesper Bjerregård

(CID:105461193)

[DCIM_Support]

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