Restoring Backup on DCE 7.2.7

DCIM_Support · ‎2020-07-05

This question was originally posted on DCIM Support by Florian TILLMANN on 2018-10-09

Hello everyone!

I had a crash today on my VM (DCE 7.2.7) who was not able to start properly anymore.

I reinstalled a brand new 7.2.7 (with the same MAC address)

When I'm selecting the backup to restore, the server is rebooting, and nothing happens...

I tried from different locations over the network with the same result, no errors, just the backup is not uploaded...

the backup is running well...

Any way to manually upload the files ?

thanks in advance for your help!

Best regards,

Florian

DCIM_Support · ‎2020-07-05

This answer was originally posted on DCIM Support by Steven Marchetti on 2018-10-09

Hi Florian,

You noted that you installed a new 7.2.7 with "the same mac address". Reading this makes me think it's a VM. If that's the case, have you made sure the resources are the same or greater? If you had 2 hard drives (18g and whatever you added) make sure you have at least that. If you only had the standard 18 gig, add a second drive anyway.

Steve

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Florian TILLMANN on 2018-10-09

Thank for your reply Steve 😀

Yes it's a VM who crashed, with by default 4GB of disk space. 2 cores & 4Gb of RAM

On the new one I already added a secondary disk to have 20+gigs.

here are the logs before the reboot:

10/9/18 10:52:45.440 INFO - Restarting software due to system restore

10/9/18 10:52:46.659 INFO - Restarting ISXC software

10/9/18 10:52:50.935 WARN - SOCKS Proxy is already stopped!

(com.netbotz.server.services.serveradmin.impl.ProxyServiceImpl)

10/9/18 10:52:50.959 INFO - Batch Dispatcher - 3 has been interrupted and will terminate.

10/9/18 10:52:50.959 INFO - Batch Dispatcher - 4 has been interrupted and will terminate.

10/9/18 10:52:50.959 INFO - Batch Dispatcher - 5 is no longer accepting events. Newly pushed events will be dropped.

10/9/18 10:52:50.959 INFO - Batch Dispatcher - 6 is no longer accepting events. Newly pushed events will be dropped.

It looks like there is nothing special... I'm so mad to don't have any clear error message!

DCIM_Support · ‎2020-07-05

This comment was originally posted on DCIM Support by Steven Marchetti on 2018-10-10

Hi Florian,

I agree it would be nice to have more clear errors in DCE telling us why it failed. I've brought this up a number of times with engineering and I am told they are working towards that but I can't say if or when it may be implemented.

As for your other response, The lack of space simply did not allow all the data and configuration to load due to the size of the backup and the need for resources to actually process the data. Similar things can happen with server upgrades.

I'm glad we got it figured out though.

Steve

DCIM_Support · ‎2020-07-05

This answer was originally posted on DCIM Support by Florian TILLMANN on 2018-10-10

Update:

The DCE was stuck due to lack of disk space, added one additionnal HDD resolved the issue one the disk space has been extended

however it doesn't explain why my backup was not uploaded to the new DCIM...

Best regards,

Florian

DCIM_Support · ‎2020-07-05

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