Request device support: big JVM error when attached DDF *.xml file

[DCIM_Support]

This question was originally posted on DCIM Support by spezialist on 2018-02-27

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Hi support,

Today I found the above problem. I.e., if in the form of a request for device support to attach for the validation of a DDF *.xml file, then after clicking on the REQUEST button, there is such a big JVM error:

If the DDF *.xml file is archived, for example in *.zip, then the device support request is generated normally.

Very thanks for the support.

(CID:128761299)

[DCIM_Support]

This comment was originally posted on DCIM Support by Stine Hansen on 2018-02-27

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Hi spezialist, thanks for reporting 😀

We'll look into it.

Cheers,

Stine

(CID:128761311)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-02-27

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Ok, thanks for the feedback 😀.

(CID:128761321)

[DCIM_Support]

This answer was originally posted on DCIM Support by Panagiotis Karampis on 2018-02-27

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Hello spezialist,

the backend server that hosts the requests cannot parse your xml, thus the error. I'll try find a solution to this within the week. Thanks for bringing this to our attention.

(CID:128761329)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-02-27

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Ok, thanks for the feedback 😀.

(CID:128761335)

[DCIM_Support · Accepted solution]

This answer was originally posted on DCIM Support by Panagiotis Karampis on 2018-02-27

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Update: xml bug is now solved and patch is live and ready to be used 😀

(CID:128761368)

[DCIM_Support]

This comment was originally posted on DCIM Support by spezialist on 2018-02-27

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Ok, very thanks for the support 😀.

(CID:128761381)

[DCIM_Support]

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