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Request device support: big JVM error when attached DDF *.xml file

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DCIM_Support
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Posted: โ€Ž2020-07-04 02:32 PM . Last Modified: โ€Ž2024-04-05 02:36 AM

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Posted: โ€Ž2020-07-04 02:32 PM . Last Modified: โ€Ž2024-04-05 02:36 AM

Request device support: big JVM error when attached DDF *.xml file

Hi support,

Today I found the above problem. I.e., if in the form of a request for device support to attach for the validation of a DDF *.xml file, then after clicking on the REQUEST button, there is such a big JVM error:

If the DDF *.xml file is archived, for example in *.zip, then the device support request is generated normally.

Very thanks for the support.

(CID:128761299)

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DCIM_Support
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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:35 AM

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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:35 AM

Update: xml bug is now solved and patch is live and ready to be used ๐Ÿ˜€

(CID:128761368)

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DCIM_Support
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Posted: โ€Ž2020-07-04 02:32 PM . Last Modified: โ€Ž2024-04-05 02:36 AM

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Posted: โ€Ž2020-07-04 02:32 PM . Last Modified: โ€Ž2024-04-05 02:36 AM

Hi spezialist, thanks for reporting ๐Ÿ˜€

We'll look into it.

Cheers,

Stine

(CID:128761311)

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DCIM_Support
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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:36 AM

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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:36 AM

Ok, thanks for the feedback ๐Ÿ˜€.

(CID:128761321)

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DCIM_Support
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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:36 AM

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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:36 AM

Hello spezialist,

the backend server that hosts the requests cannot parse your xml, thus the error. I'll try find a solution to this within the week. Thanks for bringing this to our attention.

(CID:128761329)

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DCIM_Support
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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:35 AM

In response to DCIM_Support
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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:35 AM

Ok, thanks for the feedback ๐Ÿ˜€.

(CID:128761335)

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DCIM_Support
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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:35 AM

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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:35 AM

Update: xml bug is now solved and patch is live and ready to be used ๐Ÿ˜€

(CID:128761368)

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DCIM_Support
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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:35 AM

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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2024-04-05 02:35 AM

Ok, very thanks for the support ๐Ÿ˜€.

(CID:128761381)

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DCIM_Support
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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2023-10-22 03:46 AM

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Posted: โ€Ž2020-07-04 02:33 PM . Last Modified: โ€Ž2023-10-22 03:46 AM

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