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Hi @Tafadzwa,
I assume that these are using the "PowerLogic 810" ddf with the filename of powerlogic_810.xml. If that is the case the DDF is polling the registers listed below for the "Power Factor Total" value. If this register is not available on that specific model, then the device will not have that sensor within DCE. It is possible that the PM810MG does not have that register value.
You can use the utility found in our Help Center to create a Modbus walk of the device to see what register values that it is returning: https://community.se.com/t5/DCE-FAQ/How-to-create-a-device-walk-file-for-Data-Center-Expert/ta-p/446...
If the device does not respond with a valid value for that register, then DCE will not be able to show the Power Factor sensors.
As an FYI, there may also be a firmware update available for these PM810's to bring them up to the most recent version: https://www.se.com/us/en/faqs/FA237920/
Regards,
Cory
Link copied. Please paste this link to share this article on your social media post.
Hi @Tafadzwa,
I assume that these are using the "PowerLogic 810" ddf with the filename of powerlogic_810.xml. If that is the case the DDF is polling the registers listed below for the "Power Factor Total" value. If this register is not available on that specific model, then the device will not have that sensor within DCE. It is possible that the PM810MG does not have that register value.
You can use the utility found in our Help Center to create a Modbus walk of the device to see what register values that it is returning: https://community.se.com/t5/DCE-FAQ/How-to-create-a-device-walk-file-for-Data-Center-Expert/ta-p/446...
If the device does not respond with a valid value for that register, then DCE will not be able to show the Power Factor sensors.
As an FYI, there may also be a firmware update available for these PM810's to bring them up to the most recent version: https://www.se.com/us/en/faqs/FA237920/
Regards,
Cory
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